United StatesWith our simple, user-friendly MyFrontier app, it’s easy to manage your Frontier account on the go! The MyFrontier app lets you view/pay bills, see past billing statements and payments, and make changes to your account and notification settings. More self-service options allow you to modify service appointments, troubleshoot issues, and get real-time updates by connecting directly to your technician with two-way messaging. The MyFrontier app also gives quick access to support topics in our Help Center and contact features like call-back assist at your fingertips. The app is a must-have for customers of: - Frontier High-Speed Internet (Fiber Broadband, DSL, or Satellite) - Frontier TV Services - Frontier Voice Services Do more with your account from your smartphone or tablet with these easy-to-use tools and features! Account Settings: - Easily reset your password - Control your notifications preferences - Add contact information Billing and Payments: - Make a one-time payment - Sign-up for paperless billing - View billing and payment history - Enroll in Auto Pay - Access your current bill - View your payment history Troubleshooting: - Reboot your Gateway or TV Set-top box - View trouble ticket or order status We are continuing to enhance the MyFrontier app to make it your primary Frontier self-service tool.
LOL
It’s funny how the website tells you to use the app, and then half of the items you click on inside the app send you back to the website…… To a page that tells you to download the app 😂 Don’t bother with the app, it’s worthless. Crazy to think that Frontier is a TECH company when their app was developed by children.
United StatesAI Chat Bot Is Useless
Believe, I want to be able to troubleshoot on my own. I read the faqs and go through as many steps before calling for technical support. The AI the app provides for “chat” is about as useful as a yahoo answers thread discussing the shape of earth. Give us real support through the app or access to customer service once, our problems fly over the bot’s pay grade.
United StatesGarbage app
My internet has been flaky all day. I go to the app to see if service is down and it says “no issues reported in your area” then I call and the recording says “we checked your account and are working on the outage issues in your area, check the app for status”. That’s not helpful since the app shows there isn’t a problem and suggests it’s my router. Plus I tried to chat multiple times to see if there was an outage but the chat bot fails. Garbage app and the service is pretty garbage too. Disappointed I switched from cable internet to fiber at least this is less expensive but that’s not helpful when it doesn’t work.
United StatesApp doesn’t work
Ive had the app for about 5 months now and it still says no bill due, my account wont sync with the website. My bill is on autopay through the website but the app doesn’t recognize it and is completely useless. The ai help within the app doesn’t understand this and there is now way to fix it without making a phone call. No point in having this app at all.
United StatesApp is broken
App doesn’t work. It doesn’t do anything. Why did they even create this if it doesn’t do anything?
United StatesMight as well just go online to pay your bill
the app has been down for weeks
United StatesPoor app
Face ID never works…. My internet goes down… no way to report that it’s down… shows no outages.. then stuck doing the dumb test Everytime just for them to submit a ticket just for them to later say oh their is an outage…
United States
• Bug fixes and performance improvements.
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