United StatesWelcome to a better way to manage your account with our customer mobile app. You can view and pay your bill, report an outage, check outage status, manage your accounts, view billing history, and more! Use the "Remember me" feature to make login a breeze. Everything is now at the touch of your fingertips. Features include: OUTAGE INFORMATION - Report a power outage - Check outage status and track restoration progress - Easy access to view outage maps in your area ACCOUNT MANAGEMENT - Choose "Remember me" to skip logging in each time you use the app* - View your real-time account balance, payment due date, and balance details - View and download your bill (PDF) - Pay immediately for free from your bank account - Make automatic or scheduled payments - Other ways to pay (credit/debit card, in-person, by phone) - Switch between multiple accounts ENERGY USAGE - Compare how your current usage compares to last month or the same time last year SETTINGS - Enroll in and manage your paperless billing - Add or delete your bank accounts - Enroll in and manage billing and outage alerts *Logging into the Appalachian Power app requires an active account that is registered online at AppalachianPower.com
App doesn’t work!
Why can’t someone fix this app? It hasn’t worked in forever!
United StatesCrappy service at a crappy price! Greedy people !!!
This company is a horrible company that takes full advantage of customers they have the highest prices and have the most unreliable service in our area if you can stay away from this company I would strongly suggest that!! Your bill will average 150-170 dollars more than other companies in the region but they have a monopoly and we need to stop them call your state representatives and let’s make this company pay for its greed and unwillingness to help its own customers!!
United StatesTrash app
Won’t sign you in even with your correct username it says it’s wrong can’t access anything. If I could give it negative 10 stars I would.
United StatesTrash
Horrible app and horrible company. They think they can just jack your bill up and say you have unusual activity but you can’t talk to nobody on the chat, can’t look up usage, nothing. I’ll be contacting Attorney General’s office come Monday. So sick of these companies wanting every dime you got but give crap customer service.
United StatesApp issues
I’ve been using the app for quite some time now and never had issues with it until the recent update. I reset my password and yet I still can’t get on the app. Please fix
United StatesWhat sign me out
The app works flawlessly. However for what ever reason is signs me out like once every 90 days. It’s so annoying
United StatesHORRIBLE SERVICE
This app doesn’t work - neither does the website. It seems others have been having the same issue for awhile ever since updating a website. You’d think with the amount of electric bills plus a recent upcoming rate increase they could improve customer service. This past bill after waiting an entire month thinking surely things would be fixed to pay my bill - didn’t happen. This results in having to write a check and mail or call which is all automated and takes FOREVER on top of an additional charge. Get it together for your customers. Every other utility company I deal with around my area has a functioning website for customers at the least.
United States
Introducing a better way to view your energy usage! Understand why your bill fluctuates month-to-month (or even year-to-year) with our new bill comparison tool. It comes complete with tips to lower your usage so you can save money! See your energy usage change over time with our new and improved bar charts! Contrast your electric bill with weather trends in your area to see how temperature can affect your usage! All this and much more in our latest update!
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