United StatesThe My CenturyLink app brings management of your account and services into one easy place. You can use the app to: • Connect your new service quickly with modem self-install. • View and manage your bill payment with convenience and ease. • Check your services, upgrade your Internet speed (if available in your area). • Manage your settings. • Visit Support to troubleshoot or optimize your service through self-help tools and videos. • Get personalized alerts, so you can see the status of your order, or find out if there is an interruption to your Internet service. • Plus, so much more. Additional features for our Secure WiFi customers (Secure WiFi is available on compatible modems leased from CenturyLink): • Parental controls to guard against inappropriate web content. • Pause and resume internet access of devices on our WiFi. • Schedule online and offline times for devices and users. Learn more about Secure WiFi by visiting https://centurylink.com/home/help/internet/secure-wifi We're here to help! You can get in touch via http://www.centurylink.com/contact
About to be former customer
CenturyLink is worse than terrible.
United StatesUnnecessarily complex and buggy
Everything about Centurylink user apps is always unnecessarily complex. Their email, their interfaces, their modems, even their bills. This app is no exception and it’s adds buggy to the stew. I never could get the app to recognize my account or password which works fine on my laptop. Uninstalled and now I hate you because you have once again made my life more difficult.
United StatesHorrible App
For the past 2 years anytime I try using the app it opens and says Account Maintenance in Progress try later, this is ridiculous so I try to log in online and that works but still can’t pay online it’s absolutely horrible, looking to switch services.
United StatesService
My service is nowhere near what I was told it would be running on average of about 25mbps, I’m very disappointed so far
United StatesModem not working!
My modem stopped working April 17! I received a notice from you that you have scheduled a Technician to come to our home 2 Lodgepole Ln. Sunriver, OR on April 23rd at 5:00pm! As a longtime customer of your I am very disappointed ☹️! Roger Smith Landline - 541-593-1756 Cell - 541-788-3083
United StatesProblems with Internet
We have had so many problems with connecting to the internet. I bought a new phone 3 weeks ago and it still has not downloaded all my apps. It is so frustrating.
United StatesCustomer service
Not very easy to get ahold of an actual human to talk to.
United States
• Minor updates and stability fixes. As always, we're here to help! If you've encountered a problem, want to provide feedback, or require support, you can get in touch via https
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