Lorex netHD Stratus

Cameras are quantity and the system itself is very good…when it actually works which seems to be only when you don’t really care. Have had a Lorex LNR280 for over 11yrs now. Had the entire system professionally installed (didn’t want to drill holes in my house for the cameras), this was pre-wireless days. At least 4x a year from day one the system will not connect. Restart your system, reboot Internet modem, all the basics they give you on the site and nothing. Generally takes 3-4 calls to “resolve” and by “resolve” I mean after your 3-4 call, once they’ve even remotely accessed your computer to fix it to no avail, eventually YOU the user end up just doing something they never suggested and “oh, ok, that worked.” Customer support is horrible although call wait times have gotten 10x faster to pick up compared to when first purchased (scary thought ain’t it?!) it got to the point that I just learned way more about this stuff then I ever cared to and do fixes myself. However, after my last fix (myself!) ~6mo ago, once again, only can view remotely monthly when I’m home and phone connected to my Wifi. I have 3 other systems up and running on my phone for different locations. One app that covers 5 different NVRs all together abs can honestly say I’ve never had to trouble shoot all 3 apps/systems (8 totally different locations; 2 not even in the same county) as long as they’ve all been installed as often as I do with this one on a yearly basis. Get it together Lorex!!!

Skitz-OSun, Apr 17, 2022

United States

I’m not sure how many people will see this but I hope it helps. The way to fix the issue with only being able to see your device when you on the same network as your camera system is to do the following: 1. You have to enable port forwarding on the ports that your camera uses. You have to do this on the settings of your Wi-Fi network. For example if you are a Verizon fios customer, then you would go to mfiosgateway.com, login, and port forward the ports that needed. 2. Look up the external IP address of your Wi-Fi by going to a website called ping.eu. Make sure you are connected to your Wi-Fi first. Your IP address should be shown on the top of the page. 3. Finally, go to where you would add your device. Put in your username and password. Then add the device by IP and put in the IP address from the previous step. TADA Your cameras should work now when you disconnect from your home Wi-Fi.

Vinny Binh DuongFri, Dec 24, 2021

United States

I used to be able to view my cameras remotely using this app. Lorex customer service told me I can’t now because of a closed internet port. That is false. My internet has not changed. They also set me up so I can log in using a web browser to see my cameras. That doesn’t work either and requires a computer and of all things, Netscape (obsolete browser). I don’t understand why Lorex doesn’t just fix this app so it’s compatible with new the iOS. I spent $1600 on my system originally and don’t see why I should replace something that is working just fine except for this app. Please get this fixed.

JerwinaSat, May 22, 2021

United States

DEAR LOREX, PLEASE FIX APP TO ACCEPT IPAD IOS 4.3. EVERYTHING WAS FINE UNTIL I INSTALLED IPAD IOS 14.3. PORT 8000 DOES NOT SEEM TO CONNECT. I LIKE HAVING MY 4 CAMERAS VIEWD ON MY IPAD PRO. THANK YOU . . . . . . . . .

acustomer. . .Tue, Feb 9, 2021

United States

LorexEcoStratus please update your LorexEcoStratus app I can’t see my cams when I’m away from home I promise you if you don’t fix this I will never buy from you again and will do all in my power to direct people away from LorexEcoStratus

maverick4463Mon, Dec 14, 2020

United States

Please provide an upgrade to work with latest iOS.

AKS51Sun, Dec 6, 2020

United States

After updating to iOS 14.2 the app just crashes upon opening. Given that this app has not been updated in 3 years, I’m not hopeful it will get resolved. Which means I either downgrade my iOS or replace my camera system. So disappointing.

MisterharrisonSat, Nov 21, 2020

United States