United StatesCertified Service Mobile Toolbox (CSMT) is a mobile tool for General Motors Dealer Service personnel. Within it you can: • Pre-authorize specific warrantable repairs (PRA) • Use photos to improve efficiency of the Part Return Process (PPR) • Send part information for traceability (RPT) • Submit detailed Field Product Reports (FPR) • Lookup and view recalls on vehicles (Recall) • Access the Service Workbench All modules have the ability to include embedded images and video of the vehicle in question.
Unable To Focus Camera
Pretty handy on the Samsung I have but when it comes the iPhone 14 Pro I’m unable to use it for scanning the QR code such as for the heated ventilation seat modules. Not a big big deal since I could use the secondary phone. But could be an issue with others. If that could be resolved that would be fantastic
United StatesRpt
Great tool. Should be able to do more than One part at a time that’s the only down side for now
United StatesEmail Submission of RPT
I just downloaded the app today to submit an RPT for RRAB recall and when submitting the RPT, I got a message that said the app uses the “default Mail app” and that I have to set up an email in the default Mail app to submit. It would be better if I could choose which “Mail app” I want to send the email from (default Mail is my personal email; Per IT, I have to use Outlook for work email), or if the app could submit without using email since we have to sign in with our GM Global Login ID and password. Also I HAVE already set up my “default Mail app” with an email so I don’t understand why I couldn’t submit the RPT.
United StatesInternet connection
I wish the app will let the request to be submitted with the phones internet and not to wait for a WiFi correction
United StatesWorthless
App will not allow me to send to GM. If GM is going to create an app then it should at least function!!!! I called GM they blamed Apple and gave me a phone number for Apple and they said GM is the problem. Can somebody please fix this issue!!!
United StatesFeatures removed
It’s was a decent app until accessing your camera roll was removed for the pictures
United StatesGarbage
I have wasted 2 hours and STILL haven’t gotten this app to accept my claim. The customer of this brand new GMC is going to so happy when it takes a month+ to get their new Acadia repaired.
United States
· Introduction of the ‘PRA Request Details – Comments’ page, which allows users to ask specific questions regarding a particular PRA. · Removal of the ‘Request Details’ button for Rework PRAs, in order to clear confusion on how Rework PRAs are to be submitted.
Subscribe our newsletter and get useful information every week.
Publisher's Other Apps
Other Business Apps
Similar Apps