United StatesService Snap from Reynolds and Reynolds allows dealership personnel to take photos on mobile devices to document vehicle condition. Designed and built as part of Reynolds Retail Management System, Service Snap stores photos with the repair order – allowing you to easily send them to customers to explain necessary repairs. Technicians find repair opportunities, take photos of the specific part or vehicle, and link photos to jobs on the repair order. Advisors may then send this information to the customer to help explain the issue. This transparent communication helps acquire approval faster, streamlining service processes. *Service Snap is only available for ERA-IGNITE and Advanced Service from Reynolds.
<3
Love this app, 10/10
United StatesCrashes
There needs to be an update. The app crashes while taking photos, freezes when trying to select the line for the photo. I have to close the app and reopen to upload more than one photo at a time. It isn't my phone because everyone in the shop is having the same issue. Worked great weeks ago and then overnight it turned into garbage. Please fix this to make our jobs easier and quicker
United StatesThis app is it even worth the one star that I’m giving it.
I can never log into the app I consistently have to delete and reinstall the app. Photos and videos take forever to upload freezes all the time. When it works it’s works but not for long. When deleting the app and reinstalling it asks for a verification code. It gives you the option to text or email but nothing ever happens a no code received. Text support isn’t helpful either you are better off using another app/company.
United StatesApp does not work
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United StatesGarbage
This app is a great idea but it does not work. Rey Rey reps will sell the idea to your management. They in turn will pressure you to use it. The app will constantly crash if it loads at all. I’m a flat rate tech so if this app worked but didn’t look pretty I’d give it 5 stars. I’d even give it 5 stars if Reynolds and Reynolds stood by there product and sent me a few bucks every time this product wasted 15 minutes of my time. Fantastic Idea but terrible execution. Please make it better.
United StatesUseless. Does not work.
Customer never receives videos even if you send it directly to them, if they get the link it won’t open for them no matter what phone. App crashes all the time. Would not recommend.
United StatesGarbage
This app is horrible and I have to use it for work this is trash
United States
Minor bug fixes and improvements.
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