The Virgin Media Connect app is the control unit for your WiFi. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home • View, manage and even order WiFi Pods* • Pause WiFi to individual devices, perfect for when it’s the kid’s bedtime • Reboot your Hub remotely ** • Share your WiFi with guests via a QR code • Create a separate guest WiFi network for visitors • Manage the Hub’s settings, such as network name and password Get help, fast: • Find useful FAQs • Check out installation guides • Join our community forum Find out more about the Connect App here: https://www.virginmedia.com/broadband/connect-app What you need: A device running iOS 14 or above Some accessibility features might not be ready just yet, but we’re working to make all our services, including the Virgin Media Connect app, accessible for people with impairments or who use assistive technology. *Monthly charges may apply when ordering a mesh WiFi Pod. Visit www.virginmedia.com/wifi-max to find out more. **We're currently experiencing some issues with the "pause/unpause" feature on the Hub 5x. We're working hard in the background to fix this ASAP. Apologies for any inconvenience
Not like virgin media
Loving it
United KingdomDoesn’t give honest speed results
I’ve been struggling to even open Google.com before, and the app will somehow tell me my download speed is still 135mbps. Yet having run a simultaneous speed test not using the app, the other speed test will say it’s 1% of virgins declared speed, if it runs at all as I get a response of ‘there’s a problem with the network’!. Repeated poor quality service from virgin and then they have the audacity to try and paint a picture of everything working fine!
United KingdomWiFi pod
Seems to work straight out of box hopefully that will sort
United KingdomUnstable
The ability to pause and unpause devices is inconsistent and often crashes.
United KingdomPause devices feature error
Had an error on this feature since February. “We’re working on this and it will be working soon”.
United KingdomNot fit for purpose
This app used to work however for the past few months, it does not work at all. Despite every possible troubleshooting step, the app cannot seem to find my Hub 4. This is in spite of the hub working perfectly well and delivering Gigabit service to my home. I see that many other users have reported the same issue so this seems to be a widespread problem and nothing to do with me as a rare case. Update 14/5/24 following Developer response: None of the advice given helps. The URL provided doesn’t exist either. I’ve contacted technical support by phone and they couldn’t help either. Terrible, terrible customer experience.
United KingdomVM connect app
Brilliant 👍
United Kingdom
This update offers a new view of our planetarium, bug fixes and improvements to loading speed. We’ve also resolved an issue some customers were having with Homescan, where they weren’t offered a solution to their coverage issue. Give it a go!
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