Here’s what you can do: - Book an engineer (if you have cover with us) - Book one-off boiler repairs (even if you don’t have cover) - Track and manage engineer appointments - Submit meter readings for more accurate bills - Book an annual boiler service* - Top up your smart pre-pay meter - Get handy in-app notifications and reminders - View and pay bills quickly and securely - Stay on top of your spending with energy budgets - Chat to an adviser for help - Buy HomeCare cover to avoid unexpected repair bills - Protect your plumbing, electrical system and kitchen appliances - See live energy usage** - Switch energy tariffs Plus we’re always working on new ways to make our app handier and easier to use. **Requires a Trio II Smart Energy Monitor *Your annual services may be more than 12 months apart
New app can’t open
I get a message saying to download the new app, click it, and the store says not available. The welcome message says I’m still free to use the old app however the developers forgot to put a close button on the pop up so I literally can’t use the app anymore.. just one big pop up welcome message
United StatesNo tariff or bill info available.
This app only shows tabs for booking an engineer or my account details. There are no details of accounts - that page is blank. There are no details of tariffs - also blank. There seems no point at all in this app, if I cannot view usage.
United StatesHorrible
Terrrible customers service. I wasted 15 hours with representatives that just disappear when chatting and leave you checking your phone.
United StatesBritish Gas is an awful company
They are deceitful.
United StatesUnreliable app
I have been topping up my meter and after 4 top-ups, nothing showed in balance.
United StatesMr
Great
United StatesSuch easy to top up!
Love the app! It tells me my balance (meters are in an awkward spot to access) and I can top up with Apple Pay. The process takes less than a minute!
United States
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