Easily manage your account and get access on-the-go with the new My Washington Gas mobile app. The new mobile experience makes it easy to pay your bill, start or stop service, track your energy consumption, and more — wherever you are. • Make more time for the things that matter most when you have access to your Washington Gas account from wherever you are. • Understand how much natural gas you use and get greater visibility into your energy consumption, even when you are not at home. • Stay ahead of surprises and learn your energy usage trends with the new My Washington Gas. • Enroll in Budget Billing to spread the cost of your bill over the entire year so that you pay the same amount every month. • Register with AutoPay to automatically pay your bill every month. • Subscribe to eBill to conveniently receive your bill electronically each month. • If you are having trouble paying your bill, sign up for an installment plan to spread your outstanding balance across several billing periods. • Your schedule is busy enough and with My Washington Gas, conveniently make payments, securely manage your account, and more — wherever, whenever. You'll get one-stop access to everything you need to manage your account, including: • More modernized security features • Increased privacy with billing services and payment history now available only after you login • Ability to store payment information for future transactions • Improved access to the same services you enjoy today — start service, stop service, request letter of credit, and more. Enjoy improved online systems that make managing your account easier than ever on our new mobile app. Thank you for being a Washington Gas customer!
Balance doesn’t update
The App has difficulty recognizing sign in credentials. So after awhile I give up. Then the payment is made but the balance is too slow to update. The payment according to my bank was received but 2 days later the balance is still not updated.
App does not function fully
When trying to submit date of payment nothing happens and app freezes so she to swipe it off. Works fine on the website but no on app. iPhone 12pro with latest updates.
Too hard s process
I forgot my password and had to pay as a guest —- why can’t it be set up that my bank acct is in place and all I nd to do is click confirm??? Please consider an easier process for your customers Thanks
Lots of bugs
Cheap app with lots of annoying app bugs; can’t process of pay bill due successfully
Uselessly inconvenient
Can’t copy and paste anything i to any fields. Very inconvenient and not a common sense design or operationality.
Review
Washington Gas has been persistent in telling it’s customers to download the app and to use it. Washington Gas also stated that they will charge a fee if you pay your gas bill with a credit or debit card, yet when I did what they wanted and downloaded the app on 01/19/2024, I was told repeatedly on 01/23/2024, on 01/24/2024 and on 01/25/2024 that:”Your profile on Washington Gas has not been activated” Why? It took calling again 01/30/2024 and speaking with the Customer Advocate, Janel, before my profile was activated! Eleven (11) days later! Why?
Apple Pay Option
The app works well for me, no issues logging in or viewing data. Apple Pay as a payment option would be great addition for ease of use.
This update includes bug fixes and a few small performance improvements.
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