United StatesHelp and support for your technology is just a tap away. The Asurion app provides a seamless way to manage your protection plan and get the most out of your tech. With the Asurion app, you can: FILE CLAIMS • File a claim with Asurion • Track device repairs and replacements GET SUPPORT • Chat with our team of trained Asurion Experts • Troubleshoot issues with your mobile device and home technology UNDERSTAND YOUR BENEFITS & TECH • Easily find your protection plan benefits • Access proactive tips for device setup, OS upgrades, and other relevant topics
Awful “Customer Service”
Filing a claim is impossible with Asurion Home+. Phone is one continuous frustrating loop with all non-native English speaking people that can only read their script and not deviate from it. Website is just as bad & chat is absolutely waste of time. Over four days trying to file a simple claim. Was on phone over 8 hours those 4 days trying to get help, then when that didn’t happen, tried to escalate. Never got any escalation, nor any resolution. Cancelled service with full explanation and received a scripted response that further hacked me off. Ready to get in to BBB and give them an “F”.
United StatesASURIAN
This company is a fraud! They make promises and seek to deliver them through 3rd party contractors, who don’t deliver!!! By way of an example, ASURIAN will encourage you to pay into their service for periodic performance diagnostic checks on your device(s) in order to tune them “back to peak performance”, akin to an automobile tune up. But, this is in fact NOT the case in my experience, because the third party contractors are not in sync with the policy of rendering a performance diagnostic and the concomitant service that may be necessary, as promised by of their hiring company, ASURIAN. I have found that the 3rd party contractor will refuse to service a device, despite the fact that you are a paid in ASURIAN “insuree”, because there is no additional money in it for them. To be clear, If your device is actually broken or non-functional only then will the 3rd party contractor provide service because there is money to made, but apparently with the ASURIAN Protection Plan, this is NOT the case. So, I strongly recommend staying away from the ASURIAN Protection Plan, DO NOT part with your money, since there is there is no protection to be had, only a promise!!! Instead treat them like they are radioactive and by extension that makes the purchase of their app impractical for use. As for the 3rd party contractors, if you device is broken or non-functional, then you will have to meet their terms for repair or purchase a new device, it’s that simple. But don’t pay a premium to ASURIAN, for you will get nothing for your money!!! You have been warned!!!
United States$1000 loss
I sent my $1500 laptop in for a repair and it took them 2 WEEKS just to tell me it’s unrepairable. Then I asked for a replacement and it took more than 2 MONTHS (and this is with Asurion home+, their premium plan that’s $25 a month which was stated to speed up the repair time) and when I finally got the replacement they only gave me options for laptops $1000 less than my previous one. They’re just a group of scammers.
United StatesWorst Coverage Ever
I went in to get 2 separate controllers fixed, the first was an Xbox elite series 2 controller, which was bought for around $250. This had one issue where the joysticks would not press down, and when I tried to get it repaired they broke the controller to a point where it would not start. The second controller I brought in had the same issue, which was fixed quite fast compared to the first one. With this one, the issue was fixed, but now the right joystick does not move all the way, resulting in frustrating gameplay that has no solution. After this, I tried to file to get it replaced, but apparently the coverage does not include the repairs being messed up. Do not use this app if you want to actually get your stuff repaired.
United StatesGreat customer service
Delresha was a great customer service agent who simplified the process for me to complete a claim that needed more info. Very patient and kind on purpose!
United StatesCool features with knowledgeable content
I’m very happy with the app and would recommend their Home+ plan. This app has many amazing and unexpected features that I enjoyed exploring. I had some spare time and used some of the app features, such as the diagnostic check on my iPhone and home network. The feedback I received was detailed, informative, and offered multiple solutions, many of which were free and easy to do. The app also gave me the option to contact a live “tech expert” via chat, text, or phone in a friendly and non-intrusive way, which I appreciated. I didn’t need any help with setting up devices or have any questions, so I didn’t use this option. I love that their live “tech experts” are available 24/7. I haven’t filed any claims or used their tech/install services, since I don’t have any problems 🤞. Everything is good so far. I would recommend their plan. I requested a “Dark Mode” option in my feedback. I hope they will add it soon.
United StatesChat was helpful
The online chat people are helpful. More helpful than the in person people i relied on to clean my console but broke it instead (like UBreakIFix in Nampa, Idaho).
United States
Bug fixes and improvements.
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