United StatesThe Tech Coach app provides instant, round-the-clock access to experts ready to solve your tech issues. Plus, access claims management, device setup, benefits, and coverage details. - Connect with Real Tech Coach Experts 24/7: Reach out to our team via call or chat within seconds. No more waiting in line for tech support! - File Claims Hassle-Free: Quickly file claims with Asurion® right from the app. - Monitor Device Health: Access device health diagnostics, battery checkups, setup assistance, and WiFi scans. - Digital Security Guidance: Receive personalized, one-on-one digital security assistance, covering everything from safeguarding your credit card information to monitoring your online identity. - Maximize Your Tech: Unlock the full potential of your devices with tips on trade-in value, location privacy, contact transfer, and more. - Easily Access Coverage Info: Conveniently locate your plan information and learn about repair and replacement options. Download the Tech Coach app today and enjoy expert tech assistance whenever you need it, all from the convenience of your device. Please note: This app uses Device Administrator permission. In order to provide remote support and screen-sharing capabilities, some devices require device administration access. This access will only occur with your permission and will be disabled when the remote session ends. App usage analytics and device data are sent to our servers for analysis in order to provide the best service we can. Your device characteristics data and device ID might be also sent to third parties; in case of an app crash, personal information will not be shared. Full information is available for you in the Privacy Policy that you can review before downloading the app.
Horrible customer service
Verizon has been hacked can’t place an order customer service is from India an now help whatsoever
United States6S
Great help
United StatesGreat service
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United StatesFixed issue ourselves
My husband went to Australia & had no service. I went to chat tech coach to try to fix the issue. The 1 tech coach wasn’t able to solve the problem & referred me to Tier 2 Support. My husband told me to wait for a few more days as he just got to Australia and might need some network fixing by itself. Couple of days past & still didn’t work. He was just glad he had wifi to communicate with me. Then I called Tier 2 support after that & the lady I spoke too was also not able to solve my husbands phone problems as well. She said that she did some working on her part & will need to take about a whole day to get the phones statistics & told me she will call again at 5pm same day. 7pm came & I still haven’t received any calls. So I contacted tech coach again. She also just tried going through what the 1st tech coach did to try to fix the issue. It still didn’t work. So I just did some researching myself & tried to activate a new eSIM on my husbands phone on my end. He’s connected to wifi & he said that he received that notification for a new eSIM to be set up. Clicked on yes and was able to establish a new eSIM. It fixed his issue on his service when I was the one that tried to issue him a new eSIM but the tech coach’s that tried to do that on their end were unsuccessful. He is in Australia with no phone service & had to walk a couple of miles just to connect to wifi. He needed his phone for work & personal reasons. He’s also in the military & can’t always hang around where wifi is. I cannot believe we fixed the issue by ourselves whereas the tech ‘coaches’ were suppose to know & we’re paying for this too & the $100/month international plan that my husband didn’t get to use for 3 weeks!
United StatesWon’t load devices
Missing my account’s devices
United StatesPhone problems
Today I contacted tech coach regarding an issue with my phone! I was assisted by “Mary” who thoroughly checked my issue and assisted me in resetting my network. Although we couldn’t get to the bottom of my problem, she sent in a request for Tier 2 help! She explained everything in full and I thanked her for her support. Very easy to use this service!
United States
Bug fixes and improvements
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