United StatesRightway is your guide to better health. Rightway empowers you with the tools, information, and experienced guidance to simplify your healthcare experience and get the most value out of your healthcare benefits. The Rightway application connects you with a live, clinical health guide who helps you find the highest-quality healthcare at the best price. Your Rightway health guide is a trusted advocate who can help you navigate every part of your healthcare journey. Your health guide can match you with the doctor you need, schedule your appointment at a convenient time, provide upfront pricing before an appointment, and even dispute bills on your behalf. Here are a few features of Rightway’s application that our members love: Need clinical care? Your guide will: Find you a top-rated in-network doctor and make your appointment at a convenient time. Assess your symptoms and figure out the best next steps, like going to an urgent care or an emergency room. Provide upfront pricing for medical visits and pharmacy needs before you see a provider, get a service, or fill a prescription. Unexpected bill? Send it to Rightway and your health guide will explain the charges. If something looks wrong, they’ll dispute it on your behalf. Use the app to: Access your insurance card. Understand all of your healthcare and wellness benefits. View your prescription medications. Connecting with your Rightway health guide is easy and free, so start with Rightway every time you have a healthcare need to get the simplest, best care without overpaying. To learn more, visit us at RightwayHealthcare.com.
clunky, dysfunctional and poorly thought out app
this application is poorly thought out, picking a pharmacy shows you a list of pharmacies the app “thinks” are near you, but won’t let you choose your pharmacy if it’s not on that list. this app also is confusing, with a poor layout.
United StatesTerrible app, terrible company
The app does not show the Explanation of Benefits. Rightway says you have to get this from the insurance company, yet they never send the required info to the insurance company for weeks. The app does not show the remaining deductible. They don’t even send this to the insurance company for weeks. Worst pharmacy benefits company ever. They also only care about costs. They don’t care about your health
United StatesWorst experience ever
Cannot sign up despite being a member. Pharmacies cannot fine my ID in the system nor can they help me to submit claims. Hopeless
United StatesWhy is this app pretending to be my browser??
Every time I click a link that should open in my default browser (which is NOT set as Rightway btw), this app opens. Very annoying. I still need help with my healthcare insurance but until I’m ready to deal with that, DELETE.
United StatesNot a great introduction
Downloaded the app easily but can’t get logged in. They ask for my email so they can send a verification code. I enter the code and the app tells me it’s wrong. I went to their website to try and figure out if a medication was covered and couldn’t find a definition of what tier 3 meant. try to figure out what pharmacy to use and they have a list in alphabetical order by name of pharmacy, not by state. I was hoping the app would help answer these questions, but I can’t even log in.
United StatesUntrained billing advice staff
I get Rightway as part of my employer benefits. I suspect the support team is staffed in a foreign country, which is relevant because the American health system is super unique and requires nuanced understanding. I recently wrote in to the medical billing team for assistance with a MASSIVE ER bill. The information they provided was uninformed and surface level. I had to press on questions such as maximums and in-network status. The rep didn’t bother to validate in-netwoek status before recommending multiple uninformed opinions. This is the type of bill that makes people go broke if they don’t understand the diff between in and out of network. I ended up calling my health plan directly. The lack of confidence in Rightway’s expertise kind of negates their whole value prop.
United StatesCan not log in
Have deleted and reinstalled the app. It will not allow me/link wont work to put in email address. Do not see a contact us on the website. So this app is no good to me.
United States
This release fixes minor bugs and includes minor polishing work
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