United StatesNavitus Health Solutions’ mobile app provides you with easy access to your prescription benefits. Enjoy greater convenience at your fingertips through easy registration, simple navigation, and an innovative, user-friendly design. Get access to helpful information so you can make informed decisions about your prescriptions and continue on the path to improved health. Key Features: • Get medication cost and coverage • Locate the most convenient in-network pharmacies • Save your preferred pharmacy as a favorite • View your member ID card • Manage and view your current medications • See up to 2 years of your prescription history In order to use this app, you must have a prescription benefit plan managed by Navitus Health Solutions. This app, and individual features of the app, may not be available for all benefit plans managed by Navitus or for every member of each plan.
Lacking
The Navitus app is severely lacking in abilities. I can look at which medications I’m currently taking. Search for new ones - if I know the correct name. Find a pharmacy and how much the drug should cost (but not if it’s in stock). Call to talk to someone about mail ordering a drug that has to be renewed every month by new prescription - what a pain in the . And see what I’ve taken in the last 2 years. Great. However I can’t add the one medication that I had a severe reaction to to an allergy list because there isn’t an allergy list. I can’t send my monthly renewal prescription (or any scripts for that matter) to a pharmacy. It doesn’t even show the closest pharmacy to me. If I want to mail order my meds I have to call and talk to someone? Not gonna happen. I don’t even understand mail order. For one med I have to get retested every 6 months. So not only do I have to see a dr but now I have to call and change my script too? No thanks. This app could be useful. Instead it’s just informational. Not awesome.
United StatesBad customer service and App hasn’t worked
App will not pull up or display any pricing. Called customer service, no help. One rep pretended they didn’t hear me. Second one stayed silent on the line. Kept line open, failed to answer me. I’d give negative stars if allowed
United StatesVerification Does Not Work for Mobile Phone
I enter my phone number and it says it sent a verification code that I have to enter to confirm; however, no code ever comes to my phone despite multiple attempts. Please fix this.
United StatesFind pharmacy not working
Would be nice if it would work.
United StatesImpossible to open an account
Unable to open an account due to application malfunction: an error message pops up every time the DoB is filled in, even the data is correct. Of course, from that step, you cannot go further. What else to say about an application which is not useable since the beginning?
United StatesConstant frustration
If Navitus is your PBM, get this app, you need it. It feels like a necessary evil though. I constantly have to sign in, but I can’t do it with a password manager like LastPass (please fix!). Also medications that ARE NOT COVERED say with a nice green check mark “Covered/Not Covered 100% Member”. It really drags you along thinking maybe I can afford some help, but no. Please make it easier to login (maybe something more persistent) and admit when something isn’t covered. Other apps allow for password managers, my last PBM admitted something wasn’t covered. Everything changed to Navitus because they are “better”, well be better then. These aren’t even drastic changes, just UI discrepancies that also drive your users crazy. Thank you for actually reading this.
United StatesTerrible, Don’t waste your life on this app.
This app is terrible. It is so incredibly pointless and not user friendly. Don’t waste your life using it. I want the time I wasted downloading, trying to use this app back.
United States
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