United StatesDesigned for owners with model year 2017 and 2018 vehicles. The Mercedes me app lets you manage your vehicle on-the-go with features that allow you to: *Start the engine *Lock or unlock the doors *Locate and monitor your vehicle *Send an address to your navigation *Activate the horn and lights *Access your vehicle on Apple Watch *Contact your preferred service or sales dealer *View manuals and how-to videos *View recently activity and get notified of updates and offers *Get help from a Product Concierge *Access Roadside Assistance *Discover exclusive perks at partner resorts *See the latest news from Mercedes-Benz *Features are subject to vehicle hardware and network coverage. Select model year 2018 GLE and C-Class vehicles are equipped with Mercedes me connect services. Model year 2019 and newer vehicles are equipped with Mercedes me connect services. Check with your dealer for details.
Terrible Experience
If you bought your car used from a third party dealer, don’t even bother with this app. To start, it was working fine. I added my VIN and verified my identity. I saw my car in the app, the mileage, warranty, service history etc. The problem started when I paid $285 to use the mbrace service. Once I paid, I couldn’t log back in and the app kept prompting me for a VIN that I’d already added and verified. Except this time, I received the dreaded error “The VIN you entered doesn’t match what’s in our system”. I made countless calls to support, endured being transferred around, and even visited a Mercedes dealership and NOBODY KNEW WHAT TO DO. Thankfully I cancelled the service within 30 days of sign up. I’m expecting a refund. To Mercedes: I was very excited about my new car and was happy to join the Mbrace family. After these last 10 days, I’m very disappointed. Transfer of ownership should not cost a customer over a week’s worth of time. Customer support should not be helpless. The dealerships should be thoroughly trained. In any case, why couldn’t I just email a copy of my registration and have my VIN added by support? This whole thing was really off-putting and all for remote start that should’ve been included with the car, or programmable to the remote/fob. It’s 2024 folks! Let’s catch up.
United StatesMy most horrible app experience ever
I have purchased a 2018 GLA 250. The app refuses to recognize the VIN belonging to me in spite of the dealership showing me that it is indeed tied to my email and phone. I’ve spent three days now transferring from department to department and they all just point fingers at each other and then tell me to contact the app team (which is apparently impossible). As of today, a dealer told me this app is essentially dead as their agreement with T-Mobile moved to the new Mercedes Me Connect app and no one will be able to sign up via this app any longer. Not sure I believe that, as I subscribed to three years worthy of the mbrace Entertain (and Secure) package and MBUSA had no problem hitting my Amex immediately for the charge.
United StatesService is horrible
Just to connect the vehicle to your profile you have to visit the dealership. I had a dealership quote me for $250 just to change the user since i purchased a used car. The app does not gives you live updated of your vehicle location. I paid for the yearly subscription come to find out i have to pay $500 for navigation. Ill stick with google maps on apple car play. My infiniti QX60 app is way more user friendly and more productive than this app. Also customer service should have a closing time because they are useless in during 24 hr.
United StatesDoesn’t work
This app is horrible. It’ll work for 2 days and the next 10 days “technical issues” horrible, horrible, horrible.
United StatesWorst customer service
Continually transferred from agent to agent every time I have called in. Cant fix basic issues and takes days to get anything addressed. Constantly have to activate and deactivate features in app in order to use tracking features. Remote start takes a while and often fails. Very frustrating especially with monthly fee.
United StatesSo far useless
App expects me to set a dealer before going any futher…zip code look up returns nothing and if I click use my location the app crashes
United StatesRich Car, Poor App
Such a shame to have limited support for such a flagship vehicle. The fact that I can’t get instant diagnostics on a new Apple Watch connected to a 6 figure vehicle is beyond atrocious. This will definitely impact my vehicle and OS purchasing in the future.
United States
- Security improvements - Bug fixes
Subscribe our newsletter and get useful information every week.
Publisher's Other Apps
Other Lifestyle Apps
Similar Apps