United StatesWith the Regence app, you’ll get everything you need to seamlessly navigate your benefits. This navigation is organized around core areas of Care, Coverage, Costs and Support, making it easier for you to get where you want to go. In addition to helping you understand your coverage and claims, we’re connecting you with high-value, high-quality care at the right time in your care journey. This means: • Matching you with providers and clinical solutions that meet your needs • Communicating with you via your preferred channels, including SMS and email • Putting you in touch with human customer service professionals via chat and phone • Delivering personalized insights to help you make informed care decisions Finding and accessing care Find the right care option for your unique health needs, lifestyle and budget. Visit the Find care screen to use our provider search tool or connect with virtual doctors, behavioral health specialists, pharmacists and more. Personalized, in-app alerts Get personalized, actionable messages to help improve your health and well-being. Examples include safety recalls for a prescription or tailored recommendations to stop or switch a medication based on a more effective and/or affordable alternative. This helps you stay connected with your health plan throughout your health care journey. Comprehensive resources page Take advantage the full scope of your benefits through the comprehensive resources page. This is where you can access well-being, telehealth, behavioral health, and other solutions.
Constantly crashes, incorrect information
The app keeps logging me out every 5 seconds making it totally useless. When I can see information, it displays inaccurate details about my insurance plan. Regence is abysmal and the app makes their poor service and red tape even worse. They should have their BCBS franchise revoked.
United StatesCan’t even log in
What’s the point of a health insurance user app if you can’t even login? I’ve had the app for a few months now and everytime I’ve attempted to use it for information it never successfully logs me in. Just refers to the tech support number.
United StatesSecond time to submit a dental claim.
I submitted my claim soon after my surgery on 2/23/24. I could see this claim as pending in the app for weeks, then suddenly disappeared. The dentist contacted me to say that insurance could not identify me as a patient, yet I could see the claim had been pending under my name in the app. I'm frustrated at how long it takes to receive a reimbursement , yet how quickly money is required for treatment.
United StatesUseless
I have Regence for medical and dental. Two separate cards. This app will not allow me to have both cards on the same accounts. It defeats the purpose of having an app if I have to have multiple accounts and continuously log in back and forth.
United StatesUsing the submit claims feature
User friendly.
United StatesHorrible
APP DOES NO LOAD ANYTHING
United StatesWhy even bother with Face ID or saving your password?
When you make me re-enter it every single time and do the MFA? Bloody useless app 🙄😠
United States
* Bug fixes and performance improvements.
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