United States"Quickly and securely access your health plan information and services at home or on the go. After downloading the RGA app, sign in with your existing account or create an account at accessrga.com using the member ID number found on your card. With the RGA app, you'll now have access to helpful tools such as: • Find an in-network provider or hospital: Take the guesswork out of finding a doctor, hospital, or clinic in your plan's network. • Claims and benefits: Check the status of open claims and view yearly deductibles, copays, and out-of-pocket maximums for the entire family. • Digital ID card: Never leave home without your member ID card again! • Message Center: Send and receive secure messages to and from our dedicated Customer Care team • Click to Call: Get connected to our Customer Care team at the touch of a button • Connect to other services and discounts offered by your plan Regence Group Administrators is an independent licensee of the Blue Cross and Blue Shield Association. RGA has the privilege of managing your medical claims and coverage. With RGA you have access to one of the largest networks of high-quality, affordable healthcare providers and our friendly support team is eager to help answer your questions, 6 to 6 on weekdays. You can use our mobile app or online portal 24/7 to quickly and easily find information about your claims, coverage, and connect with all of your benefit services. We want you to understand your coverage and get the most out of it."
Garbage App
This problem with this app is that it doesn’t allow you to use any of it before crashing. Insurance is already complicated enough, but not having a tool to use when you need it makes it even worse. Please fix the app so it functions in a way people can use it.
United StatesCan’t even get past the login page
My email and password are correct but it’s saying my information is wrong. Pretty useless.
United StatesOne of the worst
1. You can’t sign up through the app, have to create an account on website 2. App is asking for authentication every 15 seconds- minor nuisance 3. App “forgets” what you were doing almost every time it authenticates 4. Claim submission claims (no pun intended) to be able to use the camera, but it is a lie 5. Claim submission doesn’t know how to format pictures to fit its “field of view” 6. Claim submission locks up and just hangs there with the blank screen. After that supposedly claim maybe is sent without the attachment (website shows some “messages” w/o attachment The only functioning features so far seems to be ID card and request for physical ID card (hopefully). I think developers should be sent to answer customer support calls as punishment for shady work. Maybe it would teach them to do better job.
United StatesThe worst app and insurance
My place of employment, which also happens to be in the healthcare field, uses this insurance. It is the worst insurance with the worst app. Enjoy!
United StatesVery unsure
I made a log in only a few days ago but now when trying to log in to the app or even on desktop it says it doesn’t recognize any of my emails or even my employee id as being in the system.
United StatesHorrible App
App is terrible. Logging in is a nightmare, takes forever to load. FaceID doesn’t work properly, locks you out and makes you reset your password.
United States
Updated core functionality to support latest OS version.
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