United StatesPersonalized Healthcare focused on integrated access to benefits and clinical guidance right from your phone. Your Accolade Health Assistant® now adds our best-in-class virtual urgent and primary care physicians. You also gain access to our own therapists and medical specialists right at your fingertips. Our goal is to provide you with the best whole-person care in a way that meets your goals and your schedule. * Message your health assistant securely, with an easy way to connect by phone if needed * Get answers to coverage and benefits * Speak to a physician virtually 24 hours a day * Connect with with mental health providers * Get a second opinion with access to our nation-wide specialists * Ask your health assistant for help finding a nearby local physician or facility * Get answers to your questions regarding your healthcare bills * Use the Accolade virtual wallet - share cards with your doctor right from the app * Also use your prescription benefit card from the app Don’t have an Accolade Health Assistant® yet? When you send your first secure message from the app, you’ll be assigned a dedicated health assistant for your entire family. Your health assistant gets to know you and understand your needs and goals. They will help you make the best decisions for you and your family.
Worst telahealth app ever
This has to be the worst telahealth app I have ever used. Tried for hours to get logged in. Tried calling and even the person we spoke with on the phone couldn’t figure it out. Never use again.
United StatesAccolade is horrible
Long wait times, representatives who know nothing, put on hold repeatedly. Then promises to follow up with you —- crickets. I have had to call three times to get a response. And many times I am provided wrong information. If I could rate it zero, I would.
United StatesRepresentative doesn’t respond
Downloaded the app as I was informed it would make communication with my rep easier. He sent one message and then has ghosted me going on three weeks now for no reason with the clock on my claim counting down. Seems better to stick with their phone support to get any kind of response.
United StatesAccolade!!
It’s such a great & easy app to negotiate. It’s better than Google!
United StatesRequired by employer. Horrible
This app works as well as the telephone service reps. It deserves the 1 star rating. I tried looking up Allergy And Immunology Dr with zero success. Also there’s no records of me contacting them to check coverage of Cholesterol-C blood test. No one called back and there’s nothing the messages on this app Just let us deal directly with BCBS or UHC, whoever our regional admin is because Acolade is a poor performer
United StatesGeorgina is wonderful!
Georgina has been a wonderful help today! She has spent hours helping me with all my questionable she is caring, patient, professional and compassionate!
United StatesLong wait time
Having to wait 24 hours for a response via message is ridiculous. I’ve called and I get directed to the app. It’s like a no win.
United States
- Updates to our messaging experience. - Bug fixes and performance improvements.
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