United StatesGetting lost or wanting to share your location with family and friends, Guidepoint Lite can help you. And if you're not near your vehicle but need help from Guidepoint's 24/7 professional customer support, you even have the option of sending your iPhone's current location information to our support center for quick and dedicated assistance. About Guidepoint Systems: Sold through more than 2,200 new and pre-owned dealerships nationwide, Guidepoint integrates GPS, advanced wireless technology, the Web and 24/7/365 response centers to deliver a variety of services to vehicle owners and fleet managers. Rated the #1 stolen vehicle tracking solution in 2007 by international research firm Frost & Sullivan, Guidepoint also offers a variety of driver safety, convenience, fleet management and vehicle tracking services.
Slow and has already failed.
Vehicle purchased last May. Hardware unit has had to be replaced. Dealership no longer uses this service. It works but is very slow. My notifications can be 20 min late, meaning tracking is useless if the car is stolen. That said, customer service at Guidepoint is excellent. Not something I’d buy again.
United StatesSlow
Map doesn’t update. Shows my last position as if a month ago. Not impressed. Phone does a better job.
United StatesTerrible
There are some useful features however the driving behavior and location information is not accurate at all. Normal stopping gets triggered as a hard stop, the hard turns get triggered if you make a u turn or a curve in the road just so many things that are just not accurate or to sensitive based on the vehicle, driving conditions, etc. The location services has shown the vehicle literally 1/2 mile from the location it was parked at.
United StatesLive location is not accurate and missing Trip history
My car dealership added this tracking system and charged me for next five years . Guidepoint app is not working well and I contacted them. Manager Pablo tried to fix my issues and his special effort one time replaced the installed device from my car. But issue not resolved yet. Live location is not accurate, Secondly missing some Trip history ( previous travel history) in the guidepoint app. Many times I noticed this issues and I don’t think they can resolve it. Simply wasting our time . I would like to cancel my package and get back the refund. When I talked to Pablo he told me cannot cancel this tracking system.
United StatesLive location is not accurate and missing Trip history
My car dealership added this tracking system and charged me for next five years. Guidepoint app is not working well and I contacted them. Manager Pablo tried to fix my issues and his special effort one time replaced the installed device from my car. But issue not resolved yet. Live location is not accurate, Secondly missing some Trip history ( previous travel history) in the guidepoint app. Many times I noticed this issues and I don’t think they can resolve it. Simply wasting our time . I would like to cancel my package and get back the refund. When I talked to Pablo he told me cannot cancel this tracking system.
United StatesApp doesn’t work
I’ve had this app that my dealer “included” in the selling price of my truck. It worked for about 6 or 7 weeks and now…NOTHING works! Total waste of money and useless app! It doesn’t live track, locate and the fuel level isn’t even close to accurate. SMH! I’ve called Guidepoint…and they can’t even figure it out. I’ll take it back one last time to the dealer and if not…I’m going to request my money back. This is ridiculous, almost $800 or $900 for this service. I don’t think so!
United StatesLive location is working fine
Once the location issue has been resolved by the technical department it’s working fine.
United States
- Stability improvements
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