Swapfiets is world’s first bicycle subscription. For a fixed monthly fee you get a Swapfiets bike and we make sure it always works! If something is wrong with your bike, plan your appointment with our app. You can visit our store or we will come to you within 24 hours, wherever you are in the city. We will fix or swap your bike for a working one. Our app is always ready to help you! - Not a Swapfiets user yet? Sign up in the app! - Flat tire or broken lights? With our app you can book a service in one of our stores or at a location of your choice. All in 20 seconds - Looking for our store? The app will show you the closest Swapfiets store and the opening hours.
Not cool
It’s really not cool that I have to wait a week to get my bike fixed …..
United StatesRedirects to website for most things
Not sure why they even bother to have an app. Everything I do just redirects me to the website. Customer service relies on emails mostly. Their WhatsApp chat option is just an automatic message saying to email them. Definitely schedule an appointment at a store as there’s little clarity on when a bike delivery will be made.
United StatesYou can not cancel with the app
Canceling your Swapfiets subscription is not possible using the app.
United StatesCan’t login
I had this issue on Android before now it seems it happens with iOS as well. I can log into the website but just not the app. Say something went wrong. Very helpful.
United StatesVery hard to reach customer service
Not answering to phone, email, WhatsApp. Finally got connected to chat, but they denied to help because they can only help Dutch :(
United StatesReduced service, trying to get help is also a joke
There were a few unpleasant surprises while signing up for swap. I mostly let them slide, but now they are no longer servicing where I live, meaning I have to transport a non working bicycle several kilometers. Disgusting. The selling points of swap which were convenience and support, which are quickly disappearing.
United StatesCriminal
These guys are a bunch of criminals at this point. I’ve written and called them 15 times via WhatsApp, email, their support line, and they will not cancel my account. They refuse to cancel my account, and keep sending me bills. If I don’t pay, they send to collections. You guys are a bad recurring nightmare all for a crappy bike whose tire popped within a week.
United States
- Fix on the login/signup screen - Update on the issue selection screen for getting help with your bike
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