With a large body, belts for two kids, Maxi-Cosi adaptors and a reach of 100 kilometers the e-cargo bike is the clever, practical and eco-friendly mode of transport for city rides. Ride the family to the beach, pick up groceries, pass by the hardware store, bring an extra crate of beer? Easy does it with the electric cargo bike of Cargoroo. #letscargoroo Easy With one push of the button you can reserve a cargo bike in your neighborhood. Affordable Sharing is cheaper than ownership. You only pay for your use. Everything is taken care of. Let us worry about theft or maintenance, so you don’t have to. How to Cargoroo? 1. Download the Cargoroo app 2. Register as a new user 3. Verify your phone number via SMS 4. You’re ready to rent your first Cargoroo bike nearby
Great idea, execution needs a lot of work
I have ridden Cargaroo five times and have had a problem four times. The problem was never the actual ride itself - that part is great. Getting a bike, returning a bike, paying for a bike and contacting customer service are all a problem. 1. Right now, the app tells me a nearby bike is not available for use. Customer service told me actually it is in service, but not at the address the app reports. It’s nearby, around the corner. 2. In many palaces on the app, the only way to provided contact customer service is to call. In a few places, chat is also an option, but calling is still there. The phone number has been disconnected for some time. It is a bad sign that no one has bothered to update the app, especially in the places where no chat alternative is provided. 3. At my last ride, the lock wouldn’t close. At the ride before that, I never rode, as the lock wouldn’t open. 4. My means of payment expired. Cargaroo sent me link per email where I could update it. The link took me to an error message. I requested a new link. That link took me to an error message, but then redirected me to a payment page. Multiple means of payment are on the site, but it didn’t matter which one I selected - they all took me to a page to pay by credit card. I really want this to work, but it needs to be reliable. My means of payment expired.
United StatesGreat idea, unfortunately unreliable back end
I have used Cargaroo three times. The idea is great, the bikes themselves are good for the job. Unfortunately, I have had two problems trying to just ride bikes and pay for them. I reserved a bike today. I paid 1€ to reserve it for 20 minutes. That itself seems unfair given that bikes can only be parked in dedicated locations - I’m supposed to pay just to be sure a bike that I’m told by the app is there is still there when I get there? I got to the bike. I unlocked the bike with the app to begin my ride. Bike does not actually unlock. I cannot move the lock in any way. I tried to tell the app to lock it again, hoping to reset. I try multiple times. App tells me that the bike failed to lock each time. App then says, “have a problem? Call us,” with a button to call. I call. Number is not in service. I go back to the app again, try again. Number really is out of service. Now, I am running late. So I call a taxi - a slower method given traffic but one that will at least take me where I need to go. I wait for the taxi, pay for the taxi, arrive late. I know the cab, I go back to the app once more, look around, find an option to chat or go WhatsApp. So into chat. The person I talked to tells me the bike is unlocked. I say it is not, please send a tech and just cancel the order. They do, I’m glad that was painless at least. I also tell them of my problems contacting them. “We are not offering phone service at this point.” A questionable choice, but if that is what Cargaroo wants to do, then they should remove phone as the primary means of contact from the app. 2. A few days ago, I get an email. My account t is frozen. My payment information is not up to date. I owe 20€ for my last ride. I need to go to a dedicated link. Link takes me to an error message. I reply, and explaining this. I get a new link. I can pay by a range of methods. I choose credit card. Clicking on it, I see an error message, but am then redirected to a cc page. I put in my credit card details, and am taken to a page to enter a pin. No pin ever arrives. I try again. No pin. So I go back, click on bank transfer. It takes me to the page to enter my credit card details. I could in the end because I tried a different card that didn’t require a 2FA pin sent to my phone to work. This is why merchants use services like Klarna and PayPal, but even if Cargaroo wants to keep it in-house, surely there are more reliable services they could incorporate instead of trying this version connected to their own error-filled system?
United StatesEasy, fun, got the job done
I use Cargoroo for errands, shopping, and getting heaving things around town - or a Saturday at the park. The app works like it should, and the bikes are fun and easy to learn.
United StatesReturn requirement does not make sense
I was carrying a heavy Parcel 20 minutes from my home when I came across one of these bikes. I thought “nice, a rental bike that will fit my parcel” – but then I realized I would have to drive it home, the all the way back to where I found it, and then walk back to my home in order to use the service. This model does not make sense. It’s not how I want to use rental bikes.
United StatesLove Cargoroo
Firstly, thank you for this amazing service - I’m hooked and my daughter loves it! Couldn’t afford a cargo bike but now using this 2-3x week - the happiness and experience she and I get are priceless. When I had trouble, support on chat was really good. Appreciative and thank you - who needs a car? :-)
United StatesWasted too much time on registration
The age verification part of the registration process is a joke. First it wouldn’t recognize my completely normal Dutch drivers license. Then after submitting my national id card, the app was spamming me with a notification asking me to call customer service. I’ll check again in a few months
United StatesApp crashes
Poor customer service and no one picks up. A trip that should of taken 20 mins took 1.5hrs terrible
United States
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