United States“What’s in it for me?” Sail through an entire stay at any citizenM hotel – from booking and arriving to check-out and final invoice – with just your phone and the citizenM app on it. Honestly, the only thing this app won’t do is polish your shoes (we’re working on it). Before stay: begin check-in – skip the hotel front desk enjoy a free welcome drink with every app booking keep your stay history in one place, even if booked via other channels (like booking.com) city tips from locals At the hotel: go straight to your room with completed app check-in control your room like Bond supervillain - lights, blinds, temperature stream your own shows and series to the room TV browse food and drink menus And after… : don’t stop at the front desk for check-out download stay invoice right away see all previous citizenM stays earn travel badges We kept this short, but there’s way more. To get it all, download this app.
The app needs work
This review is in regard to the app, not the hotel chain. I absolutely love Citizen M and will always stay at their hotels. The app still needs to fix the area of hotel stays. I’ve stayed several times and am currently staying in one, yet it will not update my stays or current booking. I tried deleting the app and reloading. Still nothing. Despite that, I do like controlling the room controls with the app because not every room ipad works.
United StatesApp doesn’t work
Does this app actually work for people? It literally never lets me sign in. Total garbage and useless app.
United StatesImpossible to login
Tried magic link and google. Threw me through multiple loops. Also, keeps asking me for my city of residence, to fill out a form, then when I submit, it asks for my city of residence again. I think I filled out that form five times. Stop making people get apps just to rent a room.
United StatesConsistently crashes
Unable to access the app. Thumbs down.
United StatesFirst impression - ehhh
Deleting the app since it’s an endless loop on the last step of entering your city or residence - making the app totally useless.
United StatesNew experience
New technology to ease check in. Suits the tech savvy modern age travelers. All room features operated via tablet. Convenient location. Very clean hotel! Staff is very friendly. I would stay again.
United StatesApp doesn’t work
It’s not letting me add my booking to the app. I chatted with the support team twice and they weren’t helpful. This app is pretty much useless.
United States
Last minute problem solving? We LOVE it! If you got stuck in the loop of providing your details again and again while entering the app, don't worry - we zapped that bug! Update your app now and the problem is gone.
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