United StatesSkinStore is the online hub where beauty and science click, delivering the latest in innovative clinical skincare and luxury products for over 20 years. And now, you have access to over 8000 products across more than 300 brands including hair, cosmetics, tools, wellness, supplements, fragrances and of course, skincare right in your hands! Chat with our expert customer service, read about your favourite and new brands in beauty, and order your curated products all in one place! Plus, get access to app-exclusive perks and benefits like priority notification of sales, promos, limited edition boxes and more!
Terrible customer service /Don’t buy from Skinstore
I placed an order in March and as of today I have NOT received it. Due to my upcoming military mobilization I requested the order to be shipped to my current military address. I emailed Skinstore and they stated that the order was shipped to the requested address in NJ. That ladies and gentlemen is incorrect, I don’t leave in NJ, and I am not stationed in NJ. I called Skinstore and i explained the situation and the woman was rude over phone, making it sound as this was my fault, or worse she made it sound as i was stealing from them. I want my order or my money back. I will never buy from this store again.
United StatesWorst customer service
Be very Leary of being lured in by false emails of nice discounts and free gifts with a purchase. I was not given the nice free gift nor the discount which is why is purchased from this site to begin with. You can’t call them or ration with anyone. They were out of gifts (so they said) even though I made the purchase as soon as they sent me the email. I wanted to send my whole purchase back but I’d have to pay for shipping. I will never EVER purchase from this place again!
United StatesScam company
They steal my money and didn’t refund me. I reported them to my bank and Better business bureau. They have no costumer service at all. Just runaround. They will send you used product and you can’t even rerun it even if you do there is no refund. Alot of people complain That they didn’t get there order too.
United StatesBeware! Avoid this scammy company!
I placed my first order with this company on Black Friday. Long story short, one big issue is they sell things on their website that are not in stock without warning the customer. They have no timeline for when the items will ever be back in stock. Some people wait months. Especially be careful if you were planning on buying a time sensitive gift. The customer service rep I chatted with said the order could not be changed or cancelled because it was already being prepared for dispatch. Fast forward nearly two weeks and someone tells me the item is out of stock and I just have to wait an undefined amount of time to receive it. Customer service is terrible, so good luck with getting through to anyone that can help. Look at the Instagram comments and online reviews. This is a common problem. I really wish I placed my order somewhere else. I will be warning everyone to avoid this company!
United StatesMy wallet hates me
I love Skinstore because they literally sell everything so I’m constantly ordering things I need, however the creation of this app has been very bad for my wallet! lol It makes it too easy to shop, but at the same time I feel like it makes tracking my orders and reaching out about any issues or questions so much easier!
United StatesDon’t buy from this company - Trust the Reviews!
I bought a hundred dollar boar bristle brush from here that arrived with bristles lose in the box. At the time they gave me a short return window if I wanted to return the brush but since no more bristles seemed to shed I kept in. Then over the next few months the brush became full of lint which I realized was coming up and out of the bristles. This brush is obviously defective in some way. No help from Skin Store. I tried the chat option with them and routinely I would get dots that they were typing and then hours would go by without a response. HORRIBLE customer service. Don’t be lured in by specials and deals. Nothing is worth getting a defective product and then being stuck with it. Go to a real company.
United StatesGood promotions
After some initial issues with a promotional code I was emailed a new code specific to the items that I was looking for. Bc all of my friends and family use these products everyone made an account. It wasn’t exactly smooth sailing from the beginning for me but this more than made up for my initial bad experience! They also have great samples and since most products can be found through multiple vendors the samples really seal the deal. Def recommend!
United States
- Bug fixes and performance improvements
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