Bring your business line with you, wherever you are! Cytracom Mobile brings the power of our cloud-based UCaaS communication platform to your iOS Device. Simply log in with your Cytracom account credentials and start connecting. TAKE CONTROL OF YOUR PHONE CALLS - Make and receive business calls from your personal device. - Seamlessly merge, split, and transfer calls to keep your communication efficient - even on the go. CONNECT FASTER WITH BUSINESS MESSAGING - Connect with people in their favorite way - through text - all from your business line. - Collaborate with teammates using Rooms and Direct Messages. SHARED INBOXES: ONE VOICE. ONE THREAD. - Now, customers can reach you through a single business line while your team joins forces behind the scenes. - Collaborate privately with internal messages and mentions. - Know which internal team members are active, and when they are viewing or responding to a Shared Inbox. - Priority tags help you prioritize your client conversations. CHECK VOICEMAIL AT A GLANCE - Read your voicemails on the go with Voicemail Transcription. - Listen to voice messages and manage your voice mailbox from anywhere. New to Cytracom? Cytracom is a UCaaS provider focused on meeting the needs of the small-to-medium business landscape with advanced communication solutions. Check out https://www.cytracom.com/partners/locate-a-partner to find a partner. Looking to partner and sell Cytracom? Check out https://www.cytracom.com/partners/partner-program to get in touch.
worst company ever
unethical. horrible products horrible service
App crashes when attaching photos to conversations
Can’t add photos to a convo. App immediately crashes as soon as you tap “Choose”.
Missing numbers
I am missing the 4, 7, and * on the dial pad. It may have happened after the recent iOS update.
Big yikes
Even with the recent updates, there are so many issues. - Constantly logged out mid-call - Unable to transfer (loading signal) - Voicemail transcription not loading - Voicemails not sending to email We’ve worked with Cytracom support so many times over the last year and their resolutions never seem to last long. Our office staff is resorting to using their personal cell phones, sans app, frequently just to keep things running. I’m pleased to say we’re demo-ing with other vendors. The day cannot come soon enough for our staff.
😡
Do
Far from the best
Physical phone is great, app is one of the worst I’ve used. The customer support is great, best in the business. The physical in-office phone works properly. No problems with call forwarding or conference calls. Standard options don’t exist. There is no “out of office” functionality, you have to-record your messages from scratch. The app is just horrible. Listening to voicemail only works 40-50%. Similar results with calling. I have to reinstall the app almost weekly. In conclusion: the customer support can get you through the rest of Cytracom’s failings. I used Ring Central a decade ago, and it was much better than Cytracom. I would not recommend them for a small business owner.
Poor Contacts option
I use both the desktop version and mobile version. I was able to add business contacts in the desktop version but it does not carry over when I login to the mobile app. The mobile app only allows you to have the extensions from our company or add all of your personal contacts from my cell phone. I don’t like having my personal contacts included on the app. Wish you would allow adding other contacts in the mobile app.
With this release, we added verbiage in the dialing popup when the user has no connection and fixed an issue where messages did not immediately display when the app was active or backgrounded on the message thread or message list views.
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