United StatesStay on top of your clients’ business anytime, anywhere. The world’s leading IT documentation platform at your fingertips - wherever you are. Efficient, functional and secure - all on mobile. Empower your onsite techs. Service your clients from anywhere. The IT Glue app allows you to safely manage passwords and view configurations, flexible assets, contacts, and locations stored in your account to further enhance the productivity of your technicians. Key Features: • View and edit passwords as well as view configurations, flexible assets, contacts, and locations conveniently from your mobile device • Incorporated native mobile functionality including the ability to click-to-call and to launch your map app with a simple click of the address • Take pictures with your mobile phone and upload as attachments • Utilize mobile phone camera to scan serial number or asset tag barcode to search for IT Glue Configurations • Upload files as attachments • Easy and secure access to the app using Touch ID or Face ID • Fully encrypted end-to-end communication between mobile and web • Quickly audit when a password was last changed • Create, update or delete existing passwords • Sign in using Multi-Factor Authentication (MFA) or Single Sign-On (SSO), if enabled • Automatically generate secure One-Time Passwords (OTPs) in your documentation What our partners are saying about IT Glue: “IT Glue requires no training and techs can jump in on day one to find and create documentation as required. I would recommend to anyone in the industry that wants to share knowledge.” - Jeffrey Bowles, ACT 360, Barrie, ON “This isn’t just a marginal improvement, but a significant improvement that has an impact on 1000s of user actions every single day." -Simon Harvey, Head of IT and Business Systems, TSG, Newcastle, UK Never leave your clients’ details out of sight. Download the app now! *You must have an IT Glue account and an Internet connection to use the app.
Big fan but this app is terrible
I love the web based product but this app is shockingly bad. It appears they’ve made it as difficult as possible to login.
United StatesStill no iPad app? Come on…
Fortunately the app works great in either Chrome or Safari, but we need a native iPad app to support FaceID & such. pretty please! 🙏🏻
United StatesPersonal passwords hard to find
Our org wants employees to use ITGlue for both customer and personal passwords. Personal passwords can only be found in web app and take 5 steps to get into them. Hard to view web app and search is difficult to use. Not really impressed.
United StatesRemember sign-in info
It would be extremely useful to simply remember the ‘subdomain’ and ‘email’ at the login screen. The app itself is somewhat usable, but very cumbersome. Attempting to find an initial admin password in front of a customer takes no less than 5 min and makes us look foolish. Some cleanup and polishing would make this easily a 4-star app.
United StatesPoorly designed app
As a former app dev mng have to say this app is really buggy and poorly designed. It looks like they are not willing to keep it up to date.
United StatesAbsolutely awful
Face ID was working for a hot minute now it’s impossible to get it to work. App immediately logs out as soon as it loses focus / backgrounds, forcing you to spend 2 minutes in front of customers to log back in. The app is behind a locked iPhone, there is absolutely no reason it should be logging itself out every time. Huge inconvenience and it’s costing us productivity of our technicians. This has to be a joke.
United StatesUpdate this garbage
This app is garbage. Put some money and time into updating it to a useful app that works. On a 14 pro max the buttons cut off on top of the screen. Also get Face ID working. It’s a PITA to have to type in my password every other second when the app logs you out. Get documents viewable from the app. Make it feel likes it’s an app written in the 21st century. You have your sales people calling me about every other day. Put your resources into your products and development first and foremost. Will stay away from Kaseya software until your model changes and I would recommend to any one else to do the same.
United States
In this update, we're excited to bring back Touch ID and Face ID support. Now, accessing your app is faster, easier, and more secure. Touch ID & Face ID
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