United StatesGalileo is the online doctor you’ve been searching for—available nationwide. CHAT WITH DOCTORS 24/7 Get 24/7 health care on your phone anytime and anywhere you need it, no appointment or insurance necessary. Text with real doctors about your symptoms and get care for almost any health issue, from the mundane to the mysterious. SAME-DAY HEALTH HELP Our team of friendly, expert doctors listens to your symptoms, provides personalized medical diagnosis and treatment, writes and renews prescriptions, orders lab tests, refers to specialists, and cares for you long term. ANY CARE YOU CAN IMAGINE Use Galileo for primary, specialty, and urgent care. Almost any health concern—from colds to high cholesterol—is handled virtually. You’ll never make an unnecessary trip to the doctor’s office again. Urgent care: Cold and flu, UTIs, pink eye, STD testing, migraines, constipation, diarrhea Everyday care: Prescriptions and refills, birth control, hair loss, PrEP, healthy living, fatigue, dermatology Chronic conditions: Diabetes, hypertension, anxiety and depression, high cholesterol, insomnia, anemia, hypothyroidism TELL US WHAT’S WRONG Fill out a short intake form for a specific health condition (like UTIs, STDs, or acne)—or start a general chat if you don’t know what’s going on. GALILEO AS A BENEFIT Joining Galileo through your health insurance or as a work benefit? Congratulations—your membership is covered. Copays or deductibles may apply. EASY, AFFORDABLE OPTIONS If you’re paying for Galileo yourself, pick a membership plan that works for you. Pay $29/month, $249/year, or $45 for a single visit. No copays or deductibles. YOUR HEALTH STUFF IN ONE PLACE Use your profile to sync medical records, tell us your current health status, and pick care preferences. FOR THE MASSES We're proud to provide affordable digital health care to thousands of people like you. Get in touch with us anytime with questions or feedback by using our in-app Patient Support chat or emailing [email protected]. 5/5 STARS “Getting medical care through Galileo was the most convenient and comprehensive health experience I’ve had in quite a while. I feel comfortable using Galileo for the majority of my health needs.” —Melissa 5/5 STARS “All the Galileo doctors have been so helpful and respond in a very timely manner. I’m so thankful for all that the Galileo team has done for me and countless others!” —Alec 5/5 STARS “Living in a rural area without insurance, Galileo has been an absolute lifesaver. The format allows me to fully explain myself and my history without dealing with time constraints. I truly hope this is the future of care.” —Justine
Overall great App until technical issue came up.
I have been using the app for almost two years. I like it, it has helped taking care of my health a much easier experience and I only have praise for all the Doctors and Medical personnel. It is also very convenient and very user friendly. Recently however, there seems to be a bug or something that is not letting me log out. Such button is nowhere to be found, have looked everywhere on the app and I know I could do that before because of privacy. I was able to log out and log back in whenever I needed to use it. I have tried various things including deleting the app and downloading the latest version, power off, restart but the same problem persists. It worries me that somehow it automatically logs me in even after deleting/restart the phone. I am at this point very concerned about the privacy of my medical records and/or phone privacy overall. Any help with this will be much appreciated. Thank you
United StatesCondescending Clinicians
I’ve had several visits with Galileo health and they have varied widely in efficacy. Sometimes the provider listens, sometimes they totally ignore what you say. The chat is frustrating as it’s never obvious if you are chatting with a clinician or general office staff. Additionally, the clinicians often treat patients as ignorant. Once they just provided a generic healthline.com website rather than a treatment plan. If they are going to just link to other sites, they should at least use reputable sources. They also are very reserved with refills so you have to continually have visits. While I understand that some medications need constant monitoring, I’ve been on my acne regimen for over 5 years, so I’m pretty sure it’s working. When I saw a dermatologist in person I only had to go once a year and got enough refills to last until the next visit, so it doesn’t make sense to continually require visits. They also reach out saying “thanks for the feedback and we’re working to improve” but nothing seems to change
United StatesAvoid United Healthcare (UHC)
Truly awful two years spent with UHC and the snarky responses from the providers on this app only caused me to not get the care I needed. In addition, UHC overcharged me on my monthly premium and now won’t refund the money. Avoid UHC!
United StatesWaited hours and never got a doctor!
This company/ app is horrible! I have this “service” through my husband’s insurance. I downloaded the app, answered the questions several times and waited and waited for a dr. I reached to customer support to ask when I would get a dr and they lied and said soon. It is the next day and I still haven’t been contacted. I’ve been sick now 11 days, I’ll seek assistance elsewhere.
United StatesG L A C I A L L Y S L O W
Got this free from health insurance. An hour later, still no response. Honestly, would not pay for this myself.
United StatesLarge headache BEWARE
I wouldn’t recommend this app honestly I’ve been using it and I feel like I’m kind of stuck now. But you don’t get the same doctor every time, you get a new doctor and have to explain yourself all over again. there’s a bunch of miscommunication it’s like you have to fight to get your stuff straightened out especially if the pharmacy want more information because Galileo seems to have a hard time responding to them in a “timely fashion” save yourself the headache and find a primary physician then a specialist if applicable because Galileo causes so much stress and is really not that effective. And no this isn’t the first time I’ve had this trouble with them it’s multiple times…..
United StatesLa mejor
Esta es la mejor experiencia que eh tenido en mis 30 años con respecto al médico… muchas gracias a este equipo por la ayuda y el cuidado que me ofrecen , estoy muy feliz por haberlos encontrado , siempre mis medicamentos a tiempo y mis autorizaciones resueltas en la mayor brevedad posible , muchas gracias Galileo
United States
This update contains minor design and user experience improvements.
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