***Patients: this app is for doctors and healthcare providers. If you’re looking for the athenahealth patient portal, please contact your doctor’s office*** Designed for doctors and healthcare providers, the athenaOne app is a secure, mobile extension of athenaNet clinical workflows designed to help athenaClinicals customers deliver better care. Simply log in with your athenaNet credentials to get started. - Access your daily schedule - Quickly manage your clinical inbox - Prepare for upcoming visits ahead of time - Use your existing documentation accelerators - Document exams and place orders - Create new patient cases and order groups
Major issues
Experiencing major issues with the app. When I first downloaded it was working fine, no problems with login. Now, whenever I try to log back in, I get a notice that system administrator needs to be contacted. I tried to go through the “help” link but it’s asking for a mobile app login before proceeding. Not sure who I can contact to get this issue resolved once and for all.
United StatesNo android support
Not very user friendly Have to login 4-5 times a day as it keeps logging me off
United StatesWorks
Works better than others I’ve used.
United StatesBilling
So the app is great for schedule wise. I’m over billing but only way for me to look up an account is on a computer if an employee or patient ask about billing I have to call them back or try to get access to their account on a computer. Wish there was a billing feature.
United StatesScheduling
Would be so helpful to be able to schedule appointments via the app. I keep waiting for this to be included in the update.
United StatesUnable to see my appointments
I liked the app initially as I was able to see my schedule and prepare visits on my mobile phone but for the last month or more this feature hasn’t worked and I have had no response from tech support. I tried the tech recommend fixes without any change. Submitted more than one ticket without response.
United StatesNot v useful still..clunky
AthenaText: you can never go back and look for a subject or key word eg patient name to see comments regarding that one issue. A search function would be sooo useful. Also, CPT2 codes…!! Help!! Need sophisticated functionality to trigger automatic CPT2 code input into the billing page. V new to us, plz help! Why not connect CRISP to this to alert us when a pt has been discharged so we can do the TCM care on time (99496, visit within 7 days of discharge). AthenaOne: Even putting in an order group is kinda annoying. Put in dx, go back, add medication, fiddle, go back, sign, did it sign…. I did this for two patients once, one worked and the other did not. Pt quite annoyed the next day when UTI medication still not sent. Also, why not controlled substances? That way, for a URI, you put all the orders in at one time instead of all except the cough syrup that you have to then go back to the computer and sign. By then the patient would’ve gone back home from the pharmacy without it. Why can’t we use the app (or another) for pt request and communication? Would be so helpful.
United States
May 14, 2024
May 13, 2024
May 12, 2024
- Allow commands that include a possessive name e.g. Open John Doe's chart. - Prevent diagnoses from being transcribed as template or macro names, that may be similar to diagnosis name.
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