The UDR Resident app is a convenient and easy-to-use tool for managing your UDR apartment experience, especially when you're on the go. Now you can pay rent and submit maintenance requests with just a few simple clicks. Features include: * One-time rent payments with your preferred payment method * One-time deposit payment before you move-in * Easy maintenance requests * Sign and complete lease renewals ...and more to come soon!
Rubbish
Great concept. Dreadfully executed. Glitchy app. Often crashes, or doesn’t allow login, which requires reinstallation. Is not phone optimized, so menus and items that you need to visible are often hard to get to or difficult to scroll or fit in the screen. Feels clunky and slow built on outdated cheap technology / design to minimize dev costs - and it shows.
United StatesPoorly developed software by a bad company
App is glitchy and randomly crashes. Requesting service is messy. There are many redundant choices in the app and lots of things that are not even on the property you can ask to get fixed for some reason. Roughly half of the time I request service it’s denied without someone even taking a look. Sometimes it takes weeks to just to get denied. Once I asked for a gutter over my patio because it’s clearly destroying the concrete and they responded with “we don’t do that here.” Even though both my neighbors on both sides of me have them .They don’t even care about their own property, how much do you think they care about your data and privacy ? The only reason UDR uses this app is to mine more data from its tenants then they could over the web.
United StatesI miss the community
When I first started renting from UDR there was a community tab where folks could post things they were giving away, happy hour events, or general meet ups and it's gone. I hope they bring it back
United StatesAccess my photos without permission
This app gains access to my personal photos without having been given permission. When I go into my phone settings and review exactly how UDR is accessing my photos, it shows that it has “private access”. The option to remove “private access” given to the UDR app of my photos w/o my permission, I can not change their access. It is grayed out. My only option is to delete the app. Even after I delete the app, which removes their access to my photos however, when I reinstall the UDR app, it automatically is given “private access” to my photos again without permission.
United StatesUnnecessarily confusing
When it comes to paying rent, the layout confuses eveyone. Like the large top number acts as like a “ prepaid credit” so you need to have that number higher than the small number that’s the highest for the month below. Like the whole layout could be better and simpler.
United StatesCan’t pay rent
really the only thing is app would be useful for it cannot do. I press on the proceed to confirmation button over and over, still can’t pay. Useless app, wish I could just pay rent like before 🙄🙄🙄
United StatesThe Worst App to pay Rent on
This app is trying to charge me a $46 dollar fee just to pay my rent online?? Absolute trash, do not use it.
United States
* Maintenance request improvements * General feature improvements * Security enhancements Thanks for using UDR Resident! We regularly update our app to make it better and easier to use.
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