All at Home

Name: All at Home
Rating: 4.8 (12264 reviews)
Author: Irvine Company

Resident experience app

App Report, Market and Ranking Data

publisher

Irvine Company

category

Utilities

price

Free

store

View in App Store

Reviews

4.8 (12.3K)

United States

Description

Resident experience app

Whether you’re making a payment, requesting service, reserving an amenity space or checking on a delivery, get it done in one place with All at Home with Irvine Company. 

Key features in the app include:

- Personalized dashboard with easy navigation to help you get things done simply. 
- Convenient self-service features like paying rent, renewing a lease, submitting maintenance requests, uploading proof of renters insurance, and making appointments.
- Real-time notifications detailing the progress of maintenance service requests, community updates and parcel delivery status*. 
- Access to specific community information like amenity hours, utility providers, electric vehicle charging, community site map, and FAQs.
- Classifieds marketplace for buying & selling with neighbors, with an intuitive shopping interface & easy listing management to edit or delete items you’re selling.

*At select communities.

Category Ranking

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Review Breakdown

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Screenshots

Reviews

buggy and poorly designed

This app has so many issues. Try to book an appointment it gives you the option to schedule a time and, within that time, give permission to enter the apartment. If you choose this option the appointment will still say "permission to enter: no". I have demonstrated this issue live to staff but they don't care to see it fixed. The app has a way to give feedback nut they never get back to you The app has a way to pay your rent, but pay it and it will still say "current + overdue: ($4000)" implying that you haven't paid. There is no way to check payments

greggmanSun, Apr 28, 2024

United States

Latest version keeps crashing on iOS

Didn’t have this problem until recently. Can’t open app almost all the time

mtuktarovFri, Apr 19, 2024

United States

Absolutely Useless

I’m not sure if they’ve just dropped the ball with my specific property, but the app is completely unusable for me. It shows me the hours of community amenities and the “news and updates” section, but I’m completely unable to click on the “my home,” “services” “community,” and “profile” buttons- aka the things you actually want to have access to if you’re submitting service requests or trying to pay rent. The navigation tab also pulls up a blank blue screen with no options. What a waste of phone space.

staylo12Thu, Feb 29, 2024

United States

Useless App and No real support

I just moved in here at the beginning of the month and I am still unable to login to my mobile app. I have sent in multiple help requests and the same guy who responds doesn’t do anything except ask for a screen shot. To make matters worse, I can’t even login through their website. How am I supposed to pay rent or send maintenance requests in the future? This is really embarrassing for something like this to happen with a big company like the Irvine Company.

Dbag 25Mon, Feb 19, 2024

United States