United States■ What is the Smart Washer App? The Smart Washer App supports 'Smart Check' function that helps you to take action when an error occurs in your washer. It recognizes an error code in Samsung washer display and informs how to take action. ■ Supported Washer Models: - Check the Smart Check mark in the control panel and the information about them in the user manual. - The "Smart Check" may be represented as "Smart Care" depending on the language. ■ Please check these items before using the Smart Washer App! - External light may cause the camera recognition function to be incorrect. Adjust the focus and angle properly for the auto camera recognition to operate correctly. - Check the supported washer and smart phone models. (Other models are not guaranteed that they will operate normally.) - Depending on the font you have set in your mobile phone, Application's screen may look different.
One star
I’m only giving this a one star because I wish you could use it like the Smart things app. My laundry is in my basement so it would be nice to know when my washer is done without having to go down to check or set an alarm. I like the smart things app because it tells me when my fridge door is opened and closed. I just wish this one was the same.
United StatesIf I could give zero stars
I outfitted my house with all the newest appliances in 2013 that Samsung had to offer, the apps were glitchy at best. Recently I went to relook at the apps and found that they aren’t even available anymore for the models of appliances that I still own. They figure you’ll spend $25k on appliances then when they changes all the apps and make them obsolete then you will just rebuy all the appliances so you can use the new app they offer. Um no. These are the last Samsung products that I will buy. Over the years I’ve had many and they don’t support any of their earlier products. You can’t find the parts to fix them, you get no support at all. I would rather buy from any other company than this one, and let me tell you, my whole house is covered head to toe with their products. As each issue arises with each one, I replace it with a non Samsung brand. Just because a model is an older one shouldn’t mean that the company who made that model should abandon it. The products don’t last, then when you need to fix them the parts have become obsolete, then when you try to get support it’s a joke because there isn’t any. They just send you in circles instead of telling you they can’t help you.
United StatesTrash and garbage
Bought a brand new washer and dryer set with smart care and almost two years later, have yet to be able to use said feature. The crappy app only recognizes the washer’s code, never the dryer. And even though the washer’s code is recognized, I still can’t control the washer from the app, because there’s no way to see the supposedly linked washer to be able to do anything with it. Waste of money and time.
United StatesSamsung Smart Care for Dryer
Do you actually have an app for the dryer?
United StatesGood luck
If you’re lucky, maybe. I had ZERO help by using this for clothes dryer problem.
United StatesApp Doesn’t Recognize Washer
App won’t connect to washer. An error message every time you try to scan the code.
United StatesTHIS IS A DIAGNOSTIC TOOL!!!
There are so many 1 Star reviews on here that complain about connectivity issues, lack of features, etc. All this app was designed for is to check error codes so that the consumer can be walked through by a customer service rep when problems happen. Basically so that a repairman doesn’t need to be called out for little things that can be easily fixed. It is so absurd that people don’t understand this! One review basically blamed this app because the person wasted either 20 or 25k (I guess they forgot how much they were trying to lie about spending in their 1 paragraph review)??? It’s a good app if you know how to use it. My washer was displaying a weird error code which basically just needed to be reset. Used the scan feature on the app, reset the machine, calibrated the drum, boom 5 minutes later it was back up and running.
United States
Support for new error codes added.
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