United StatesTalkspace is the most convenient and affordable way to improve your mental health. Get matched with a licensed therapist in your state from the comfort of your device, and message via text, audio, and video. Our subscription service provides high-quality mental health care to anyone ages 13 and up, and has already been used by over 1 million people. See what they have to say at love.talkspace.com. HOW DOES TALKSPACE WORK? Tell us your preferences for therapy, and match with one of our therapists in your state the same day. Send your therapist unlimited text, audio, picture, or video messages from anywhere, at any time — you’ll hear back at least once a day, 5 days per week. IS TALKSPACE COVERED BY INSURANCE? Yes! Talkspace partners with health plans and companies across the U.S. to make therapy more affordable and accessible than ever before. Share your insurance info or employer during checkout to see if you’re eligible for coverage. IS TALKSPACE EFFECTIVE? Talkspace has been shown to be as effective as face-to-face therapy. In one recent study, 81% of participants felt Talkspace is as effective or better than in-person therapy. In another, individuals who used Talkspace for only 2 months significantly improved symptoms of depression and anxiety. Talkspace has been featured in The Wall Street Journal, CNN.com, Business Insider, and more. For more research data, visit research.talkspace.com. For more of our press coverage, visit talkspace.com/online-therapy/press/ WHO ARE THE TALKSPACE THERAPISTS? The Talkspace provider network has thousands of licensed therapists across the 50 U.S. states who have been vetted and accredited according to NCQA standards. They have experience treating the most common mental health issues, including depression, anxiety, substance use, stress, relationships, PTSD, and more. IS TALKSPACE SECURE? Your safety and security are our #1 priorities. Our technology is protected using banking-grade encryption and externally audited in compliance with the Health Insurance Portability and Accountability Act (HIPAA). For more information, find our complete Privacy Policy at talkspace.com/public/privacy-policy. CONNECT WITH US! We’re always happy to connect with users and receive feedback. Email us: [email protected] Check out our website: talkspace.com Follow us on Twitter: twitter.com/Talkspace Follow us on Instagram: instagram.com/talkspace Like us on Facebook: facebook.com/Talkspacetherapy
Charged for Nothing
I signed up for what they call ASYNCHRONOUS MESSAGING. Essentially it’s texting back and forth and at some arbitrary point they decide you have had a full session, and charge you again to continue. I therapist accepted my request but before I could even start a conversation I was charged. Then he tells me to make an appointment then we can talk, which of course that would be session 2 and I would get charged again. Talkspace is refusing to assist me in the matter and the therapist refuses to help me explain the situation to Talkspace explaining he never should have accepted my request. So unless Talkspace grows a heart and refunds my money, to this point they have refused which is the reason for this review, I am literally out my money because a therapist told me to schedule an appointment.
United StatesThe worst therapists ever
I don’t know why all therapies I met on this app are extremely impatient looks like they find someone on the street and just got high or something . Don’t waste you 400 bucks on that. It’s not professional therapy or social worker at all I don’t think they have license
United StatesAre you sure the providers are licensed therapists??
Upon signing up, I completed a billion forms about my current mental state, yet, when time came for the meeting with my provider, the woman didn’t even know if this was my first session or my 10th. She then asked me what brought me in, and I began telling her about my anxiety problems. She didn’t even listen to me fully, the woman interrupted me talking and started giving me the most generic, googleable information on anxiety like ‘when we are stressed out it’s not good’ and ‘we need to find a balance’. Since that point, she didn’t let me talk or ask me any questions at all, she just kept going on about nothing, repeating the same thing over and over again, and then attempted to end our 30 minute sessions 14 minutes in. I only then got a chance to speak on the actual reason why I was there in the first place (which she probably should have known according to all the forms I’ve filled out before meeting with her): my eating disorder. At that point, it felt like I was inconvenient to her, talking about why I am trying therapy. After I had told her a little about how I felt and how things are going for me (think 4 minutes), again she started going in and on for another 10 minutes nonstop. In those 10 minutes, she encouraged my obsession over weight loss, saying I could continue this with it still being healthy (I am not overweight). My plan consists of 1 live session a month and unlimited messaging. The provider informed me that she will not be responding to my messages, unless I book a ‘live chat’ session with her, meaning in general I would receive help for only 30 minutes a month. So overall, I spend 30 minutes with only 2 extremely quick opportunities to speak, was encouraged by my provider to continue with my unhealthy behaviors, and wasted my only monthly shot and trying therapy on something that made me feel worse after. Carefully consider this platform and what it offers, as it’s not at all what it is advertised at. Super disappointed :(
United StatesCant even login
Made an account thru my employer and set up my login which now does not work. It says it sends a verification email and I never receive it, also zero customer service resources thru the app. disappointing
United StatesDon't bother downloading
I figured I give it a try since I get it thru work and yeah I am highly disappointed in the services they provide for me to get me any sort of help with my problems and I was matched and I was still highly disappointed with the "therapist " she wasn't even remotely professional in what I had to say she kept telling me to talk about myself and I already did and she kept going saying uhhhm, uhhhh, and smacking her lips. She never actually gave me advice on anything so I deleted the app. It kept saying to do authentication when that doesn't work I put the code in and it goes away and it doesn't work it wanted me to do a questionaire I did that and she never responded. How bout give me solutions and stop sending me spam! The app is a joke and filled with no help most the people on there feel super fake and unprofessional I felt exposed. Will be taking my money and subscriptions elsewhere
United StatesAwful application that only brings frustration
Awful application, one of the worst UX I ever saw with matching being absolutely broken (e.g., no matter what therapist sex preference I choose I get the same 3 therapists recommended).
United StatesFelt baited
Talkspace handles things in a backwards fashion. Upon sign up, I thought they initially ran my insurance and that I was covered. So I went ahead to book a session and then a week later they send me an email to inform me they had charged me. There is no way I would have agreed to a session that I would have had to pay $125 out of pocket for. They just charged me, informed after the fact then passed the buck to the insurance. The honorable thing to do would have been to ask me if I was aware my insurance doesn’t cover this session and I would have chosen to apply a promo code or declined/cancelled altogether so I’d have the opportunity to get help in network. Talkspace removed that chance for me to do so. The way they handled getting prior authorization from me on what I was willing to pay was poorly executed. There is a disregard of assuring people that they are covered or informing them when they are not. I was stripped of the choice of whether or not I wanted service from them. So I’m beyond dissatisfied, I’m disgusted with Talkspace.
United States
May 13, 2024
May 13, 2024
May 13, 2024
We just made some necessary tweaks and improvements to give you a better experience. If you have questions, email us at [email protected].
Subscribe our newsletter and get useful information every week.
Publisher's Other Apps
Other Health & Fitness Apps
Similar Apps