United StatesDiscover a smarter, simpler way to manage your supplemental benefits. With the My Aetna Supplemental mobile application, you can conveniently manage your benefits from your phone. FEATURES • View coverage and benefits • Submit and track claims • Contact member support • Sign up for direct deposit • Upload documents - Simply take a picture with your phone and upload • View and download plan materials or forms from the document library • Receive claim reminder notifications ABOUT AETNA SUPPLEMENTAL Aetna is one of the nation's leading diversified health care benefits companies. We serve an estimated 38.8 million people and provide them with the support and resources they need to achieve their health ambitions.
App doesn’t work
I’ve reset my password several times and it never lets me reset from the app. I get to the password page and get stuck. I follow the password restrictions, 10 characters, one capital, one lower, no symbols and a number. Doesn’t work.
United StatesHorrible App To Match Horrible Company
The app moves slow and flat out doesn’t load pending claims so that you can view them. It also doesn’t allow you to go to documents and upload any files to support your claim. They then claim that it takes 24-48 hrs to update the claim when you email documents. After calling several times and sending the claim documents 3 times, they finally paid a small portion of the claim worth. It seems that every process involving Aetna is slowed down to keep from paying out claims. Stay away from this company!
United StatesClaim Display Blsnk
I try to look at my claims, and when I click on them they are BLANK!!!
United StatesCan’t view details or upload documents on pending claims
Makes it very difficult to get required forms uploaded or view claim status on any pending claims app just goes blank and continues to load in a loop to blank page. Terrible support.
United StatesApp is useless except to submit a claim
I have a claim showing Pending for 12 business days. Every day I check to see the progress and when I expand the view - it’s blank! I also tried to use the chat feature. I can’t see anything I’m typing and when I hit sent it doesn’t display in the screen and I get no response. It says it’s compatible with an iPhone but clear it’s not. The claim before this one was only processed for one day. It finally showed completed and showed me what I was getting paid on. It showed 3 things. The amounts didn’t match what I was paid. So I logged in thru my computer and 4 things were paid. Absolutely worthless app except to maybe file a claim and even that is iffy and you might not get fully paid.
United StatesCan never complete a task
Every time I try to submit online I get an error message. I am trying to submit two claims and one was successful and the other is not. Unfortunately I won’t be able to submit another claim today.
United StatesStatus of Claim isn’t helpful
There is an arrow below the status of the claim. When you press the arrow - the screen is blank. It should tell me something about my claim and an expected date it will be completed. Pretty much worthless for this feature. Haven’t tried to submit a claim through the app so not sure how that functions.
United States
Bug fixes and performance improvements.
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