United StatesHave your health plan information right where you want it – in the palm of your hand. Blue Connect Mobile lets you securely connect to your Blue Cross NC health plan to access clear, easy to understand information about your benefits. This can help you manage costs and make better health decisions. Best of all, it's simple to use and convenient. Features: • Simplified login through device-native Face ID™ and Touch ID™ • Digital version of member ID card • Real-time claims status details and member spending towards deductible and out-of-pocket limits • Helpful tools including provider search, urgent care finder, medical procedure cost estimator, and PCP selection tool for members to make informed choices • High-level coverage and benefits summary • Access to digital documents, including EOBs, member letters, plan materials and monthly invoices • Access customer support through click-to-call, in-app messaging and Live Chat. • Update contact preferences • Securely pay a monthly premium and view payment history • Single sign-on access preferred third-party vendors Please note, not all features are available for every Blue Cross plan member*
Can't select providers after update
I was able to select providers not long ago. Now it shows them as available, but none of them show a button to select them as a provider, in their profile or on the list, despite them accepting the plan. I am in the provider preferences. Before the update, this sent me to a list of doctors to choose from. Now it sends me to the "Find a Provider" page, which never allowed selecting providers to begin with. And I still have to Google providers to see where they work. This app's even more useless now.
United StatesSlow and can’t find providers updated information
Trying to find a provider to the app is absolutely horrendous, you got three pages and pages call the number and givenOn the information page and get told that they haven’t been there for a while or they moved offices. This app and it’s UI is absolutely horrible
United StatesPricey
The app is free. The insurance is ridiculously expensive. Buy a house or have health insurance. The choice is yours. Healthcare or home ownership?
United StatesProviding, incorrect provider information
I was provided with incorrect provider information through a link they sent to find in-network primary care doctor and physical therapist and once I had made appointments and seen the doctors when the claims were sent for my visits it was denied and waited till I called to inform that the provider informed sent to me was incorrect. Now still even after the mistake and miscommunication expect me the patient to go through the repealing process to except the claims, also I’m now put in a position to find another primary care physician and another physical therapist that’s actually in network. Who knows can’t trust Blue Cross as I was initially given wrong information. What’s the guarantee that this is NOT going to happen again. I’m very disappointed.
United StatesEasy to maneuver
Love this website -able to find the information easily.
United StatesDon’t think they can make it more confusing
Too confusing. Not streamlined and easy.
United StatesNot letting me log in
The app is not letting me log in even after I changed the password.
United States
We’ve updated the Blue Connect Mobile app with enhancements and bug fixes. To have the best app experience, turn on automatic updates.
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