United StatesDelivery from your favorite restaurants, grocery stores, and more! 24/7, 365 days a year. Postmates gets you what you want, when you want it. FIND YOUR FAVORITE RESTAURANTS Browse nearby restaurants. Choose from a variety of selections to order: Pizza. Burritos. Burgers. Sushi. Chinese food. Skip the line and reservations. Order your food from any menu and add it to your cart with a few taps. Or, schedule your food order in advance for a delivery person to pick it up later. Your choice! GROCERY, CONVENIENCE, RETAIL AND MORE From your local favorite grocery store, liquor shops to the big beauty brands. Just Postmates it, and get them delivered in about an hour. REAL-TIME ORDER TRACKING Track your food order on a map as it heads your way. See the estimated delivery time to your address. Get notified when your order arrives. EASY PICKUP or NON-CONTACT DELIVERY You can order food ahead for Pickup instead of just ordering delivery. Select Pickup, add food items to your cart and go to the restaurant to get your food. Or, choose the new no-contact delivery option and go non-contact and have deliveries left at the door. PROMOTIONAL TERMS $10 off your next order terms and conditions: Up to $10 off your next order. Offer valid when you download and log in the new Postmates app only. Tax & fees still apply. Store and offer availability based on user location. Limit 1 use per customer. Offer is not sharable or transferable. Offer only valid for 14 days from log in to the new Postmates app. Exclusions may apply. Offer cannot be redeemed for cash or like exchanges. Postmates reserves the right to modify or terminate this offer at any time without notice.
Hitler founded postmates
Not sure why the second worst genocidal maniac in the history of the world is a thing…but here it is murdering millions and trying to make money off of it
United StatesAbsolutely horrible customer service!
I have had several issues within the past few months where the wrong order was delivered or issues with missing items or incorrect items. This last issue was the wrong order being delivered. I have pictures of the order receipt from the restaurant with the wrong name and order, as well as a picture of the actual food, which was wrong. You cannot reach the delivery driver after it has been delivered so I immediately went to the app to notify that the wrong order had been delivered. I was not routed to a chat with an agent, but instead told that someone would reach out to me within 24-48 hours. Um, no. I got the wrong order, with food I cannot eat and no one can help me or give me my money back for 24-48 hours?! That’s ridiculous. I then hunted for a phone number to try to reach someone to talk to them. I contacted Uber Support and spoke to an agent explaining the situation. I was told that she would escalate the issue and I would be contacted by email within 2 hours. I waited 3 hours and after not receiving any communication, called back. I spoke to another agent, who connected me with a supervisor. She told me that she would document and escalate the case again to the right team and let them know I had photos. She said I would be contacted within 1-2 hours, possibly even sooner. I waited 2 hours, again with no communication back, I called again. This agent tells me that a refund for the order has been denied and that there is a restriction on my account. I asked why and she said because there have been several issues with my orders so there is a restriction and no refunds can be processed. Why do I have restrictions on my account for reporting when their delivery drivers deliver the wrong orders or the restaurant forgets items or send the wrong items?! I was told the restriction on my account would be removed in 2-3 months and I could request a refund at that time. Are you serious?! Your delivery driver drops of the completely wrong order and you refuse to refund me?! How is that fair to me? No food and no money. I asked to speak with a supervisor and she said she would route my call to someone else and then proceeded to hang up on me. I had to call back for a 4th time, only to be told that the person could not route me to someone else and she does not know why she told me that. This agent told me that they could forward my case to a specialized team and they POSSIBLY could remove the restriction to refund me but that they couldn’t promise anything. If the restriction isn’t removed, I just have to wait until it drops off in 2-3 months. I reiterated that even having a restriction on my account for reasons that are ABSOLUTELY NO FAULT of mine is ridiculous. Now I am out the money and did not get my order and have to wait for someone to contact me. I called back for a 5th time asking if there was anyway to send in the pictures to help prove that I did receive the wrong order, since no one bothered to ask for them previously. This agent tried to help me and send me a conversation chat so I could send him the photos and he would add them to the ticket. However, the conversation chat would not allow me to add pictures. He said he would document that I was willing to provide photos. I honestly am just so frustrated and disappointed with the customer service. I don’t understand how no one is able to assist you and that you have to wait to be contacted by a “specialized support team member” to review the ticket. Why can no one help me immediately? I can provide photo evidence that I am not lying and that I received the completely wrong order. Just refund my money so I can close my account and uninstall the app.
United StatesUnacceptable
Hi , I just don’t understand what happened but I was charged twice for the same order and this is not ok.
United StatesNever follow instructions on utensils
Ridiculous , why can’t they bring utensils. I never ask unless I absolutely need them because of the trash it creates. But sometimes you have no choice.
United StatesFix your GPS
Despite contacting several times to have this glitch fixed, postemates/uber’s GPS system thinks two different streets are the same street.
United StatesUse a different delivery service
I want to emphasize I NEVER leave reviews and have been using Postmates for years. They used to be good however starting in 2024 they have absolutely gone down the drain. Every order takes minimum over an hour to be delivered and most of the time they are missing an item at which point it’s a hassle to try to get a “refund” (Postmates credit)….. very disappointed and I’m sure they do not have a comprehensible customer support team to even care about my review or act on it….. Moving onto a new platform, anything but Postmates…. Shame….
United StatesOfficially done with Postmates
Literally missing order items and I bring it up with customer service and they argue with me about sending a picture of a receipt. I send them a screenshot of the photo the delivery driver posted to Postmates that shows no receipt on or attached to the order and also my food, and they still won’t refund me due to not having the receipt that their delivery driver didn’t include. That’s fine, I instead took the difference from the driver’s tips. Done with Postmates and their fraudulent business practices (this is fraud, Postmates, you’re lucky I don’t dispute the whole order with my bank at this point just on principle). Will be reporting to the BBB. I work hard for my money that I chose to spend on Postmates and they continue to fraudulently steal money when food isn’t given. Back to DoorDash for me, unlike Postmates their customer service is halfway decent.
United States
Apr 26, 2024
Apr 25, 2024
Apr 24, 2024
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