United StatesWok-fire your favorites in a flash! Placing pick up orders at Pei Wei is a snap with the app. Plus, our Rewards program is built right in, so earning points (and delicious rewards) is easier than ever. FEATURES: · Pay in the app and skip the line when picking up your order. · Earn delicious rewards with our rewards program. · Save your favorite orders and location for easy reordering. · Browse our menu, place an order, and find locations near you. If you’d like to give us feedback or have any issues, please use the Contact Us button in the app. *Continued use of GPS running in the background can dramatically decrease battery life.
Can’t use rewards
There’s definitely something up with the app. I reached out to Customer Service a few times and haven’t received a response yet. I have 1000 reward points and free entrée but I get an error message every time I try to use it when I order online telling me I can’t apply that reward to my order.
United StatesMust Try!!
Jonathan was fantastic! Welcomed me with a big smile and a “welcome to Pei Wei” just as nice as ever. Service was fantastic! Food is even better! You’ve got to give this location a try! I would definitely recommend!
United StatesPoorly designed app
I give up. I can eat somewhere else.
United StatesNon-obvious issues; time zone problem
Tried to place an Feast order by app (iPhone) today. First problem…keeps giving me a repeated error that I “need to choose a side.” Where, exactly? Finally realized sometime later that it is embedded under the arrow next to the entree (realized after I gave up on the app and went to the website). If you’re going to throw an error, make it obvious as to what I need to do to fix it. Second problem - since I gave up and went to the website, the interface there needs to handle time in the local time zone. I’m placing the order for pickup for someone else who can’t use a computer, while I’m traveling. I enter the time…and apparently the site thinks that time is for MY local time zone, not the pickup time zone. Please make it very clear on the site.
United StatesComplain
I am 82 years old, and is no fare that we the old people of Florida, have to order through this abba etc, to get the all the specials, I being going to Pei Wei for over 15 years, and I think that we can get them when we visit the restaurant, thanks.
United StatesGreat customer support
Awesome distinct support explaining menu and rewards program
United StatesNo reward points
I just used the app but did not get reward points. The cashier scanned my rewards barcode but the app does not reflect the order nor did it give me points for it. I checked online and got the same bad results. Pei Wei restaurant staff did not provide a solution. The receipt does not contain a barcode or order number I can use to get points either. I am relatively new to Pei Wei and may stop coming here. The food is not that good, and the points didn’t work.
United States
Minor improvements and bug fixes.
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