With the latest version of The JOE APP, we’ve changed the game. A brand-new interface with easy access to the most important features is only the tip of the iceberg. As soon as you’ve made your first order, you will notice a carefully curated journey awaits, to take you through the JOE & THE JUICE universe, beyond the in-store experience. We’ve also hidden even more challenges and gifts (including a new secret tier level… shhhh!), for you to discover as you collect the points with every purchase. Still not convinced? Here’s three good reasons why you are going to love The JOE APP: 1. No more waiting in line! Order ahead and get notification when it’s ready for pickup 2. Easy reorder feature! Reorder your favorites in two easy steps 3. Purchase Loyalty Cards and save up to 30% The JOE APP works in 14 of our operating countries: United States, United Kingdom, Australia, France, Germany, Belgium, Switzerland, Netherlands, Denmark, Sweden, Norway, Finland, Iceland and Singapore Need more details before downloading? Don’t worry, we got you: PRE-ORDERING - Save time and pre-order your products and choose exact pick-up time in your favorite store - Customize products suiting your needs and dietary preferences - View allergens, nutrition, and calories for each product - Track the progress of your order and receive notifications on the ordering status LOYALTY CARDS - Purchase 10x pre-paid (juice, coffee or sandwich) card and save up to 30% from the first day - Make physical loyalty cards digital with the scan function - Purchase digitally kept loyalty cards to get your usual discount as well as collecting points FOR YOUR EASE - Use the inbox to contact our customer service team with questions or feedback - Find the nearest Joe & The Juice location - Keep track of your purchases in the ‘Order History’ - Export your receipts easy and quick - Receive special offers before everyone else Find us on Instagram @joeandthejuice or visit our website https://www.joejuice.com/app
Difficult to order
App is frustratingly counter intuitive. UX/UI is awful and it took so long to figure out how to actually pay (20 minutes of logins, password changes, and order changes) that it wouldn’t let me order because I was 1 minute late on a “time limited bundle” so I had to start all over because my card didn’t go through until 12:01. So the order was cancelled and locked. removing the prohibited item was difficult and counter intuitive as well. Had to create a second email because my email was unable to be found after signing up, but when id sign up again, the email was in use so i could not login or request a new password… if my GF hadnt requested this, id have given up. 2 stars only because the staff was great.
False ads
You don’t get a free juice with app download. Sign out front says “free juice with app download” You have to spend money to get a discount?! I was a fan before.
Not working at all
For some reason the app no longer works. Whenever I open it, it shows a blank white screen
Not available in the U.S.
Have had the app before but it got “undownloaded” from my phone after a while. Went to get lunch today and tried to redownload app and got a message that “this product is not available in the US App Store” very confusing.
Confusing
Love the food but this app’s interface is unfortunate & very confusing. Don’t even know what some of these perks mean
User Interface Issues
So this still hasn’t been resolved, but when looking at an ongoing order or past order, any removed customizations, such as removing tomato, will show up as +tomato instead of -tomato. It misleads you into thinking you’ve added stuff instead of removed.
HORRIBLE CUSTOMER SERVICE
They always mess up my food or forget something, and they don’t have a phone number and never answer any of the help messages in the app. Worst possible dining experience. Ive wasted so many money on orders that were missing items that no one will refund.
We're back! This time we're bringing you a small update that includes multiple bug fixes. We love hearing from you! For feedback or issues, reach out to us anytime. Happy Juicing!
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