United StatesWelcome to Bluestone Lane! Our completely redesigned app lets you order for delivery, pick-up, or dine-in and has exclusive features to customize and re-order your BL favorites. -Enjoy dine-in, pickup, or delivery -Use the app to dine-in by simply selecting the location you are dining at and scanning the table QR code -Schedule a pickup order to skip the queue at Order Ahead locations by ordering and paying directly through the app -Order for delivery to track your order in real-time and enjoy free delivery for orders $35+ Live like a local, earn like a local Enjoy your first coffee or tea on us when you download and pay with the BL app Work your way through our Blue, Green, and VIP Gold status levels to gain access to exclusive rewards and VIP events -Earn and redeem loyalty rewards every time you order
Was good but stopped working
The app stopped working after the most recent update. It gets me to the order page but I click the order button and nothing happens. I tried deleting and reinstalling the app, but no luck. Switched to the web site.
United StatesTerrible
Can’t even seem to log in - the only option that shows up is to sign up for a new account.
United StatesCan’t see remaining balance
It doesn’t show on the app the remaining balance of the gift card and does not indicate if it applied the gift card towards your order. I also couldn’t add any of my credit card on file for some reason so it completely wasted almost 30min of my time trying to order one coffee. Ridiculous.
United StatesAlmost Completely Unresponsive Support
i've been having problems with this app since last May or June (23) The New app version fixed login problem but deleted my points and free drink offer, and there's no ability to add points from purchase that was not made through the app. Ive been waiting since March 9, 2024 for Customer Support to trouble shoot. waiting 20 days later Although the new version of the app fixed my availability to login , Customer Support was so inept during 2023, I had to resend the same request several times because they kept forwarding it to someone else and not sending the initial email with attachments. I would wait several days and after no response I would come back and check a couple weeks later and by that time they just kept sending the same set of preformat instructions and asking me to send a screen recording... that i had already sent and resent . but it was a bug in the app not a problem with my ability to type the correct login info / reset with the new version of the app removed my previous points and free drink offer.
United StatesCannot take lentils off athletes burrito
Cannot take lentils off athletes burrito
United StatesPayment Errors
Recently having a lot of trouble checking out. Saved cards don’t populate, ApplePay doesn’t work, receiving strange errors, etc. Really makes for a miserable experience visiting a restaurant where you’re supposed to do everything through the app.
United StatesRewards Disappear - Do Not Use This App
After hundreds of dollars of purchase, all rewards points disappeared without notice. No help from customer service either. There are plenty of great coffee shops out there, no need to go back to Bluestone Lane.
United States
- Detailed reward descriptions on their pages. - Improved messaging for in cart. - Updated tipping interface and functionality. - Simplified sign-up process. - Other improvements and bug fixes.
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