Banking made easy with the refreshed City National Bank App. An entirely upgraded experience helps you see your financial big picture with tools to manage accounts, deposit checks, pay bills, pay people, set up wire transfers and more—all from your secured device. PERSONAL MONEY MANAGEMENT • Move money to and from your external bank accounts • Make one-time or scheduled bill payments • Pay friends, family, and others seamlessly and directly from your Zelle® account • Set up domestic wire transfers (USD only) and international wire transfers • Deposit checks from your device • Transfer funds between your City National banking and brokerage accounts • Tap to see account details and activity ACCOUNT VIEWS AT-A-GLANCE • Create a personalized view of account balances without signing in • Customize your home screen with a snapshot of checking, saving, investment and loan account balances • Customize account order SECURED ACCESS • Securely sign in using facial or fingerprint recognition • Control access to your account—view, add, or remove devices BUSINESS SUITE INCLUDED • Link your City National Business Suite profile • Access many of the business account features you have online • Sign into personal accounts and Business Suite from one app ALWAYS IN THE LOOP • Stay informed about planned app improvements and other notifications • Learn about new features and benefits City National strives to deliver a premier mobile banking experience—one that mirrors our unmatched level of personal service and commitment. The City National Bank App provides a completely new experience from our previous app, City National Mobile. We have updated core capabilities and added smart new features for a convenient mobile banking tool. Now you can make mobile check deposits, view account balances and account history, search transaction history, make bill payments, set up wire transfers, and manage everyday banking. Find the way up—get the City National Bank App today. Compatible with iOS 14 and up on iPhone® and iPad®. Non-deposit investment products: • Are not FDIC ensured • Are not bank guaranteed • May lose value Deposit products and services are provided by City National Bank Member FDIC. City National Bank is a subsidiary of Royal Bank of Canada. Deposits are subject to verification and may not be available for immediate withdrawal. Deposit limits and account eligibility apply. Equal Housing Lender. NMLSR ID # 536994 Brokerage Services are provided through City National Securities, Inc. (member FINRA, SIPC), a subsidiary of City National Bank. Apple, the Apple logo, Face ID, and iPhone are trademarks of Apple, Inc., registered in the U.S. and other countries. Zelle should only be used to send money to friends, family or others you know and trust. Must have a bank account in the U.S. to use Zelle. Zelle is available for use with your City National personal checking accounts. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. Early Warning Services, LLC and City National Bank are separate unrelated companies. City National Bank App requires that you download the City National Bank App and is only available for select mobile devices. Requires setup in City National Online®. Data connection required. Message and data rates may apply. The City National Bank App is intended only for US-based bank account holders to use in the US or whilst travelling abroad.
Doesn’t display in landscape mode
I use this app on my iPad, with an attached keyboard. The app won’t reframe in landscape mode, which makes it useless.
Gets worse and worse
I have 4 Apple devices and over the last 2 weeks each one has had issues that are too do with The app. I call tech support and waited over 30 mins and gave up. If HSBC can have a system that works with Apple and safari why can’t city National. I have called the over 5 times in 2 weeks and still not working properly.
WHY BOTHER HAVING AN APP!!!
I haven’t been able to access this app in more than 3 months. And the times that I could access it and was able to try to do things it was impossible and it took me over an hour to try to deposit two checks that never happened. I ended up going to the branch. “Royal” Back of Canada, it’s time to blow up the whole online and mobile app systems and hire a competent development company which actually develops software, and rewrite everything and start with brand new platforms. Not a competitive bank whatsoever. The only thing you have going for you is that people don’t jump on changing banks. It takes them a while. So I’m stuck with you until I can convince the account holders to switch banks. CNB died the day RBC bought them.
Locked out of my account
For reasons outside of my ability to understand I’ve just spent an hour on the phone finding out why I cannot get into my online account. The best they can do is have a personal banker call me on Monday. They’ve changed my password or help me change my password three times. I have three emails claiming that my password has been changed however, it doesn’t work, they’ve sent me my user ID to make sure I’m using the right one and I am, but that doesn’t work either. So I’m stuck over the weekend unable to pay my bills or send money via Zelle or Venmo.
Why Bother Having An App WHY BOTHER UPDATING
WHY BOTHER UPDATING YOUR APP. IT GOES FROM BARELY FUNCTIONAL TO NOT AT ALL. CNB’s digital services are the worst. We can rarely use the app, and when we do, it is so full of flaws and it takes so long that it would be quicker to walk to the bank to make a deposit. Ever since City National got bought by Royal Bank of Canada, it has gone downhill. They are so behind the times when it comes to digital banking. And they want to charge for every little bit of service. We will be switching banks.
Login issues with insufficient information
Last couple of days I cannot login getting a message instead: ‘Please try again. Sorry give it another try. If this continues to happen, go to help under settings to request assistance’ There I neither a button for help or settings.
App is down today no help from customer support
Terribly designed and dated software on this banking app that is extremely slow and unstable UI software design !
In this latest release we've made a number of minor bug fixes and improvements to make your mobile banking experience better.
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