United StatesServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature. The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs. With Mobile Agent you can: • Manage the work assigned to your teams • Triage incidents and cases • Act on approvals with swipe gestures and quick actions • Complete work while offline • Access the full issue details, activity stream, and related lists of records • Optimize workflows with location, camera, and touchscreen hardware NOTE: This app requires the ServiceNow Rome instance or later. © 2024 ServiceNow, Inc. All Rights Reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
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United StatesOk but would be great if could change the state
This app is ok to view service incidents for our company. But, with out the ability to change an incident state other then resolved it is almost useless for our service technicians. They are still stuck getting on a computer to show in progress or place an incident on hold.
United StatesService Now
It is easy to use, the only thing is that I wish I could choose what types of ticket I need to see, it is all bundled into one. I wish I could easily identify the notification on top of the icon, like right now is say 6, what does that indicate?
United StatesDark mode
It would be nice if you add the dark mode to app. Thanks.
United StatesCool App
Deep links on the notifications should come configured with the app.
United StatesSlow
App is so slow you’re not sure if it’s working or locked up.
United StatesNeeds more functionality
This app is ok, it needs more functionality added. Specifically we need to be able to mark ourselves active, in order put ourselves in the ticket queue. I can’t find it anywhere in the app. This was functionality that exists in the classic app. Please add to this one!
United States
Fixed • Content publishing mobile banners don’t load • The user can’t cycle through carousel images with Voice Over • Other performance improvements and minor bug fixes Detailed release notes can be found on the ServiceNow product documentation website.
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