Description
BlackBerry Dynamics MAM
ServiceNow Mobile Agent for BlackBerry is designed to work specifically with BlackBerry Dynamics Secure Mobility Platform enterprise environments. BlackBerry certification is in progress. ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature. The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs. With Mobile Agent you can: • Manage the work assigned to your teams • Triage incidents and cases • Act on approvals with swipe gestures and quick actions • Complete work while offline • Access the full issue details, activity stream, and related lists of records • Optimize workflows with location, camera, and touchscreen hardware NOTE: This app requires the ServiceNow Rome instance or later. © 2024 ServiceNow, Inc. All Rights Reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Category Ranking
Review Breakdown
Screenshots
Reviews
App doesn’t stop us upload photos to tickets
We can’t upload photos to tickets or files. We can’t delete all notifications requests. App is really bad
FRP1020Thu, Mar 30, 2023
United States
App crashing since upgrade to iOS14
How soon can we expect a fix?
nikkios14Thu, Sep 24, 2020
United States
Download & Revenue
About
Bundle Id
com.servicenow.blackberry.fulfillerMin Os. Version
16.0Release Date
Sat, Mar 21, 2020Update Date
Thu, May 2, 2024Content Rating
4+Has IMessage
NoSupport Watch
NoSupport Siri
NoFile Size
145.66MBHas Game Center
NoFamily Sharing
YesSupport Passbook
NoSupported Languages
English, Arabic, Czech, Dutch, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Chinese, Spanish, Swedish, Thai, Chinese, TurkishSupport
What's New
version
17.5.0updated
1 week agoFixed • Content publishing mobile banners don’t load • The user can’t cycle through carousel images with Voice Over • Other performance improvements and minor bug fixes Detailed release notes can be found on the ServiceNow product documentation website.
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