!! ONLY DOWNLOAD IF DIRECTED TO DO SO BY A SUPPORT AGENT YOU TRUST !! The GoToAssist Remote Support mobile app by LogMeIn allows support agents to troubleshoot a problem you are having on your device. How to Use: 1. Install the app on your mobile device. 2. Launch the app. 3. Enter the Support Key given to you by your support agent. 4. Allow your trusted agent to connect to your device. Features: Share your screen live with your support agent. Your support agent can perform the following actions: Instantly start a chat with you. View the screen of your device.
I can’t connect?
I can’t connect to my tech support friend.
Honest support
I downloaded and used this app with Sonos Customer Support and it worked great. After the customer support team was finished they specifically told me to disconnect and delete the app. So on the reviews this app is good if YOU and ONLY YOU contacted a reputable company for customer support, if a company contacts you then don’t install it. I would not have gotten my equipment fixed had it not been for this app.
Valuable Support Tool
This app is used by many reputable companies to provide quality support. But only use it with someone you trust. The negative reviews are from people who were tricked into using the app by scammers. When used by a reputable company, this app is one of the best ones out there for remote support.
YOU ARE BEING SCAMMED IF SOMEONE ASKS YOU TO DOWNLOAD THIS APP
This app is used by scammers to steal your identity, money and personal information. It is insecure. ANYONE CAN SEE YOUR SCREEN.
Scammers Alert
If I could give a zero star I would some scammers used this app portraying that they was from Amazon to screen share with my phone and try and order items off of Amazon and try and transfer money out of my account‼️‼️‼️😡
Scam
Beware of this scam app. You will receive email a call from someone claiming to be from Amazon asking if you purchased an iPhone from a particular area of the country maybe Maryland. The will ask you to die loss this app, but don’t and delete if you do. The are not from Amazon. They will scare you into telling you that all your information has been hacked yet they will tell you never tell you how to solve the problem and will slowly give you instructions I assume it’s so that the other person can steal the information while the other person talks to you on the phone. Whatever they say is not true.
Total Scam
Do not download this app to your iPhone. Scammers are using it to access your phone and all your accounts. Have had everything compromised because I got caught off guard. Changing everything I have, reporting the fraud, and they’re still accessing my accounts. Have been to the police and going back today. Now they’re putting charges through for the app on my credit card! BEWARE BEWARE BEWARE Where is this developer that they feel no responsibility? Apple needs to get rid of this app. I removed and deleted but it’s still sitting in the cloud on my phone. I’m at my wits end!!!!!!
Bug fixes and security enhancements
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