United StatesEngage with website visitors and users on the go with the Freshchat (formerly Freshdesk Messaging) iOS app. Freshchat is a modern messaging app for sales and customer engagement teams. A leap from legacy live-chat systems, it brings the continuity and experience of consumer messaging apps to businesses to help them convert visitors and delight users. With the iOS app, teams can: • Ace Conversations - View, reply to, assign, and manage conversations from anywhere, anytime. • Know who you’re talking to - Get access to the visitor profile with details like contact information, event timeline, and usage history to make relevant conversations. • Never miss a message - With Push Notifications, get notified when you receive replies on conversations or when a user proactively reaches out. Stay on top of messages even when you’re not inside the app. • Enable a faster response time - Optimize team productivity even while on the go by sharing FAQ articles with visitors and users.
The app stopped notifications today
This app is very unstable. It usually doesn't display notifications when you open a chat directly from the locked screen. Today it stop displaying all notifications even from new conversations. I would recommend people to not using this app as it will dramatically affect your business.
United StatesApple Watch notifications???
When Freshcaller gets a call and the agent is set to mobile , Apple Watch does not ring like a normal phone call. I keep my phone on silent and miss too many phone calls because of this. How can I enable my Apple Watch to ring when I get a support call?
United StatesTHX-Support
Takes me to the App Store to download help with temporary ‘Templates support. Thanks team
United StatesFull of bugs
New update doesn't even allow you to reply to the customer. It's the main reason the software exists! The Apple keyboard covers all the buttons… Come on guys ...... not to mention the long-standing problem of the audible notifications never working. Basically makes this software useless unless you're just staring at the screen waiting for a customer chat to come in.
United StatesNotifications
Notifications are NEVER working
United StatesNotifications
Notifications do not work consistently. Please fix it asap!
United StatesUser ID Removed
We need the user IDs to do pretty much anything to help the clients. Really annoying that this information was removed in the recent update. Please add it back :(
United States
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