The Gorgias mobile application gives you access to a true all-in-one help desk experience while at the office or on-the-go. View and respond to email, live chat, phone, Facebook, Instagram, contact us page through one unified, mobile platform so you can streamline your support tickets, saving you time and money. From our mobile app, you can: Provide Customer Service On Every CRM Channel - Manage conversations from email, live chat, phone, and social in one helpdesk - See the full customer live chat and message history across different channels in one view - Provide support for multiple stores Cut Customer Support Time In Half - Respond instantly with live chat - See customer support details and orders right next to the ticket - Respond in one click using pre-made templates - Use Macros (variables like order status, shipping date, etc.) to pre-fill answers Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify and Magento stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.
Terrible
Skips around while typing, doesn’t work like it should. Just all around awful user experience.
United StatesUseless for business owners
It doesn’t even notify you of new tickets well. Isn’t the point of being mobile the ability to not be tied to a desktop? Seems strong notification features would be a hallmark of a helpdesk apo.
United StatesUNUSABLE APP DUE TO KEYBOARD
(Update2024) Here we are in 2024. Two years later and this company continues to disregard the myriad of comments and support tickets. When I submitted a ticket about their IOS app literally not functioning due to the fact the keyboard will add, change, and manipulate words when typing along with the cursor moving all over the written text, their response was for me to restart the phone. They acted that they were not aware of the issue, however a simple look at their own app page shows dozens of people all complaining about the same thing. What a horrible experience from a very well funded tech company. (2022) It’s a real shame that a well funded company in the year 2022 would care less about their customers mobile experience than anything else. It’s a little confusing why you would even keep this app as part of your overall product with how little effort you put into developing, and maintaining the app. For example, this app continuously loses my login information, stored login details do not allow access and require the app to be deleted and re-installed, the iPad version of the app DOES NOT USE LANDSCAPE MODE!!!? How? Most people using an iPad Pro for business will have their iPad in landscape mode attached to a keyboard. The current version of the app crashes upon FaceID login check, its essentially the worst app I have on my device and I don’t know why I keep attempting to use it. Truly the worst. Both there iOS versions of this app are practically unusable. They do not frequently update their app with any valuable bug fixes or improvements. I have been on the Georgias platform for almost two years and the apps still remain largely unusable with a terrible UI and overall garbage experience for a user. And I’m not asking for a lot, but its abundantly apparent that they do not care whatsoever about there iOS products. If you are a business that lives off iOS or is constantly away from a desktop I suggest you look for another support desk software that cares about mobile users. That shouldn’t be difficult to find.
United StatesCan't type properly into the app
The app inserts words when you are typing chat responses. It's almost unusable
United States1 star is too much
This app is literally worthless. Gorgias on desktop works great but the app here is total junk. They should remove it and just not even offer one at this point.
United StatesWhen will this app be fixed
So many people are on the go and this app absolutely blows. You can’t even type a sentence without parts of the word skipping and typing out gibberish. I can’t help my customers at all. I have to get on a computer. For how much we all pay a month, it boggles me that a simple chat app doesn’t work. It makes me want to switch back to Shopify Inbox, so I can efficiently and quickly answer customers. It’s beyond frustrating.
United StatesFor what they charge the mobile experience is a joke
It would be better for their brand to just not have a mobile app than to have one that is completely broken. Basic things like speech to text do not work, there are some bugs with auto complete that make it completely unusable. Honestly, the product manager in charge of the mobile experience should be fired and barred from ever working in software development again.
United States
- Fix incorrect view listing. - General stability improvements and updates.
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