Zendesk Support for iOS is built for agents, team leads, and managers on the move. It's a fast and secure productivity tool that gives you visibility to your account in real time. Get ahead of the day and keep things running by bringing the right people, conversations, and information together. Support for iOS is available for iPhone and iPad, so you can access Zendesk whether you’re at your office or on the go! Some of the key features you’ll find in the app: // Run your business from the field If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, and get context with tags, notes, and important customer details in profiles. // Get real-time notifications for critical updates Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed. Configure which notifications you receive by group and when you want them, by day and time. // Focus on today Get a snapshot of your ticket views to review volume, demand, and figure out what needs to be prioritized for your account. // Track team performance If you’re a manager, you can track current workload and see how your team is doing from the palm of your hand! // Continue a conversation, or create new tickets Add the right people to the conversation with @mentions, create new tickets and update assignee, CC, plus add Followers, tags, and any other fields while on the move. // Search to find context on your customer Have better insights while on the move, by viewing a customer’s profile to see tags, organizations, notes, requests, and more. We love feedback, so if we can do something better, please tell us! Our mobile team read every support ticket. Send us feedback directly through the app in the Settings tab. Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets. Learn more about Support and create a free account here: https://www.zendesk.com/support
Zendesk for Mac terrible
As a service I love Zendesk but their Mac app is almost unusable. When attempting to type a response the cursor jumps back to prior position or skips characters. This makes replying to a customer in a timely manner difficult and error prone. It appears this may be related to the Mac's auto-correct-while-typing feature. Also, there's no way to copy the text of a ticket. often I want to copy what the customer wrote to share it with my engineering team. Can't do that. Primitive. Finally, when a ticket is marked "Solved" there appears to be no way to reply to the customer or reopen the ticket.
United StatesCalls
Can I receive calls on the app? I understand that the pc version has an incoming call feature but I do not see that in app. Thanks,
United StatesVery difficult to use on Mac
As a service I love Zendesk but this Mac app is almost unusable. If someone types faster than a 10-year-old the cursor jumps back to prior position or skips characters. It appears this may be related to the Mac's auto-correct feature but it takes forever to type in a response. Also, there's no way to copy the text of a ticket. often I want to copy what the customer wrote to share it with my engineering team. Can't do that. Primitive. Finally, when a ticket is marked "Solved" there's no way to reply to the customer or reopen the ticket.
United StatesBeen complaining for 3 years
I’ve been complaining about this app for 3 years, requesting a major re design overhaul and nothing has been done. PLEASE FIX THE MENU
United StatesCan't keep up with typing
As a service I love Zendesk but this Mac app is almost unusable. If someone types faster than a 10-year-old the cursor jumps back to prior position or skips characters. How can this not keep up with typing? Also, when a ticket is marked "Solved" there's no way to reply to the customer or reopen the ticket. That happens sometimes.
United StatesIt could use some work.
Overall great app. But the app does not load all the time and you have to force quit the app the reopen several times.
United StatesNot Easy to Use
Clearly the folks over at Zendesk are not “field agents” and do not realize how frustrating and not user friendly this app is. 80% of my time spent on Zendesk is through this app, and the interface in my opinion is horrible and outdated! Having more sorting options (like sorting by title) would be especially helpful. It would also be helpful to preselect which “properties” in the call ticket I can view on the fly, instead of having to choose “see more” to view a field. The limit of custom views I can have is frustrating, please allow us to see more. I am requesting a major design overhaul. Zendesk makes enough money, they can dump the time and money to have developers complete this task. UPDATE: the beta version of the ‘Conversational UI’ is much better than previous. Unfortunately, a new bug is present - I cannot listen to calls or voicemails, which renders this new UI useless. Additionally, I am still requesting a design overhaul of the ticket view. There should not be a limit to the number of views I can see on here, more sorting options would be nice (like by title), and the menu to switch views is very clunky. Zendesk has made some improvement, but still has leaps and bounds to go. I just wish they could dedicate a team of developers to exclusively work on the design change for mobile. EDIT. Still buggy at its best. The new UI isn’t great either.
United States
This release includes some minor bug fixes and improvements.
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