United StatesTrusted by 13,000+ companies, Aircall is an easy to use, cloud-based phone solution with features built for a better kind of conversation. Get VoIP set up in seconds and start a conversation anywhere in the world today. No hardware. No headaches. The Aircall softphone fits inside your existing workflows with easy, one-click integrations, connecting CRM systems, helpdesk solutions, and other essential apps. Accelerate productivity with a powerful dialer and collaborative features: ● International numbers Claim local numbers for your business in 100+ countries -- even if your team works a continent away. ● Shared contacts Create and share selected contacts with your team so everyone can follow the conversation. ● Assign and comment on calls Assign a call to a teammate or add context with a comment and the call will pop up on their to-do list. ● Call transfer Transfer a call to any of your teammates in one click. You can also transfer to the most qualified teammate. Know who's available and who's not before transferring the call. ● Call recording Review call recordings to help confirm details, monitor quality and guide training sessions. ● Native SMS: Send and receive one-to-one SMS and talk to your customers and prospects via text messaging. Available for the US, the UK, Australia, and France. Sign up for Aircall today If you have any feedback or questions, please visit our Help Center or email our Support team for assistance.
I use this for work. One issue.
When I utilize the app with Bluetooth headphones, I have to repair my headphones after every one or two calls. It’s really annoying and affects my work flow. I only use my Bluetooth’s when I forget my wire headset at home. Any chance on fixing this issue? Everything else is good.
United StatesDon’t bother
This app isn’t worth the money. $170/month for three phone lines and a billing team that tests you badly. Customer service is fairly quick but the number of dropped calls is very, very high. For a billion dollar-funded company I’d rather go with another company who actually tried to win your business. Also when you try to leave you need to submit a “cancellation “ form or else they’ll keep charging, despite requesting the pin and transfer.
United StatesMeh
Not great. Not awful either. When it works, it does what it’s supposed to. When there is an update, it doesn’t work well and you’ve got to update it for it to work like it should again. Down side to that is that there’s an update every week. 🤷🏼♂️
United StatesReally happy
I’ve been using Aircall for a couple months and it’s been great! Super seamless integration with our salesforce, makes our lives way easier (sales team and I).
United StatesAvoid if you can
Easily one of the worst apps I've ever used. It doesn't do what it's supposed to. Can't send or receive calls and the phone calls often drop.
United StatesAlmost works almost half the time.
40% of my answered calls drop upon answering after a very consistent 3 seconds. The transfer feature randomly becomes inoperative. 50% of our calls go straight to missed call rather than even ringing once.
United StatesNEED to be able to send/receive photos
So far Aircall has been okay. We like the reports, Hubspot/Intercom integrations, call recording, SMS etc. A MAJOR limitation is not being able to send/receive photo messages (MMS). Been asking for this for 3 years now. Our customers use screenshots to report errors and we send photos for support, and this isn’t possible with Aircall mobile or desktop. I’d give it 4 stars if we could send MMS. But so far this has been an extreme inconvenience pain for us since we use Aircall for our Customer Support line. Devs: I’ve already mentioned this in your feature request page numerous times, so please don’t ask me to put it there again. Also, occasionally the mobile app crashes or doesn’t call out. Also, our reps in Canada have been having connection issues frequently this month. Not sure why. Also you can’t search your SMS message history via keyword. Which would be super helpful.
United States
Bug fixes and improvements
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