PROs / Installers: Stay connected to Rinnai and your customers from anywhere. Register your customer's Rinnai appliances. Set up water heaters with your phone. Rinnai Tankless Owners: Get connected to your Rinnai tankless water heater with Rinnai Central. Set your water temperature and control recirculation (if applicable) to meet your needs. [FEATURES] [For PROs] -Set parameters and perform service on Rinnai RX/RXP/CX/CXP Rinnai Tankless Water Heaters from your phone. -Register Product: Remotely register products within 90 days of installation to help your customers extend their labor coverage. Restrictions apply. -Set up a Customer’s Wi-Fi Module: Set up and configure your customer’s Wi-Fi module from your own phone -Documentation: Always have the latest documentation from Rinnai -Online Training: Access videos and training from Rinnai and track your personal progress. -Order Parts: Access the Rinnai parts webstore from the palm of your hand. -Troubleshooting: Diagnose codes at a glance with the Rinnai’s Troubleshooting Guide. -Solution Selector: Choose the right Rinnai product for your customer’s needs. -Rebate Finder: Find all rebates in your customers’ area. -Rinnai News: Learn about the latest news from Rinnai. [For RINNAI TANKLESS OWNERS] -Manage: Adjust your water heating system temperature based on your family needs. -Recirculate: Quickly activate recirculation (if applicable) from anywhere for faster hot water. -Schedule: Ensure hot water is ready when it's needed with customizable daily schedules. Also, set vacation mode when hot water is not needed, saving money and energy. -Status: View real-time status and maintenance alerts to ensure that your water heater is working efficiently. -Find a PRO: Find Experienced Rinnai PROs/Installers near you. [COMPATIBLE PRODUCTS] Rinnai Residential and Commercial Tankless Water Heaters (2006 models and newer) with Rinnai’s Wireless Module (sold separately). Some exceptions apply. See User Manual for details. Read our Data Use and Privacy Policy, Terms, and other important info in the legal section of our App Store description[LZ1] or at the web addresses below. [Terms of Service] https://www.rinnai.us/terms-of-use [Privacy Policy] https://www.rinnai.us/privacy-policy
Broken App
Registering for a new account, verification code screen Continue button does not work, I have tried countless times. Please fix ASAP, this is ridiculous.
Recirculation Not Working
The “control failed” error message appears to have been addressed, however the recirculation feature is not working within the app. Please fix!
Issues verifying the email for new accounts
The app still has the issue with new accounts, does not want to verify it. The CONTINUE button does not work when applying the verification code
This app is a joke!
I cannot even get registered on this app to use it. I went through the registration process and was sent a code via email to complete the sign up process. However, after entering the code and hitting the continue button it does nothing. It just stays on the code entry page. I had a new code resent and got the same result. I then backed out and tried to enter the app and a pop up comes up saying my account already exist and I need to enter another verification cod that was sent to me via email again. I did this and got the same result. I cannot even get logged on to the app to use it. I just had a new tankless hot water heater installed today and I hope it performs better than the app.
Cannot register
After applying email codes, I cannot moving next step. Please fix this.
Updates Not Helping
This app has had issues from the start. All recent updates have not fixed the issues. The Control Issue is still a problem without any new updates to really fix it in more than a week. To say the least, Rinnai’s development and updating of this app has been a disappointment.
Terrible
I can’t even register. I get the email with the code, but the continue link doesn’t respond to touch. The resend link works, however, so you can get as many codes as you like. This isn’t even ready for alpha release.
Further fixes for First time registration and "control failed"
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