Neural Claim System

Totally useless. Cannot access camera through it. Cannot download photos it request. Doesn’t deserve one star.

pobfleryMon, Apr 1, 2024

United States

Unprofessional and just plain garbage ap

LlantingWed, Nov 1, 2023

United States

I didn’t experience any issues at all while submitting my windshield claim.

Anonymously jugFri, Oct 27, 2023

United States

First you need to click their message, then you need a password; all to take a couple of windshield pictures. Doesn't even work. This makes me hate GEICO.

E. BillWed, Aug 30, 2023

United States

In 10+ years of owning an iphone i have never gone out of my way to write a review for an app no matter how great or bad it was. This is the first time and might be the last time. I will be changing insurance just from how bad this experience was. App requires access to all of your photos even location. Glitches out, then starts to auto delete the account. Terrible.

A. jimenezMon, Aug 7, 2023

United States

I would rate this app at zero stars if I could. It won’t do anything for me to move forward to take pictures. Very inconvenient at a time we need ease and empathy to take care of our claims not more frustrating crap that doesn’t work right to submit pictures through this app. What a joke to use this form.

Pragmatic74Wed, Aug 2, 2023

United States

No confirmation email and good luck getting anyone on the phone on the east coast. If you’re doing business in the entire US, you need to be open across time zones especially for critical things like a windshield claim. I have no idea if the pictures worked. Or if it actually uploaded. Can’t log back in despite creating an account - says if you continue everything will be deleted. Most frustrating garbage app I’ve ever had the misfortune to be forced to use. Did the survey but I’m sure that’s a waste of time. Clearly they don’t care about providing a quality service.

MrsM is AnnoyedFri, Jul 28, 2023

United States