United StatesThe Waste Management My WM mobile app makes it easy to manage accounts on the go. Getting started is easy and you can log in with your wm.com email and password. If you haven’t signed-up for a My WM online account yet you can complete first-time registration through the app. The My WM app allows you to: Manage Payments • Pay your bill • Enroll in autopay or paperless billing • View payment history • Cancel scheduled payments Keep Track of Pickups • View pickup schedule • Report a missed pickup • Request an extra pickup • View estimated pickup time • View holiday schedule and weather alerts Manage Your Service Account • Manage/link multiple accounts • Add/view payment methods • Contact customer support • Request a container repair Edit your My WM Profile • Edit profile settings • Update your communication preferences • Provide feedback • See alerts for Reschedules, Service Delays & General Info For Roll-Off Customers Only • Request a roll-off pickup • View roll-off history • Copy/resubmit pickup requests • Request a removal or relocation • View roll-off history • Edit or cancel a roll-off request For get help or if you have questions, contact WM directly at [email protected]. Hazardous waste or special/profiled wastes may require validation of your profile expiration date and permit applicability. This could impact the removal of your materials within the 24-hour window.
Homeowner
I understand that problems arise but, your communication is very poor or non-existent. Not sure why you even have an app, you don’t respond when contacted. You sure communicate your need for money very well. Interesting way to do business!
United StatesWorse company
Constant charges on my account for no reasons I’ve paid over 500.00 already this year
United StatesNo communication!!
It is either very hard to find your phone number or there is no phone number on your website. All I wanted to do was confirm that there was a wrong number on my credit card. I have since fixed it but cannot tell if I am on automatic payment or not. You don’t make it easy to get a hold of an actual person to talk to you!
United StatesCrooks
What can you really expect from a company that was originally founded and owned by the mafia…?
United StatesHorrible customer service
I’ve been on the phone for one hour nobody is available to answer my inquires. The amount of money we pay increase every 6 months. I have the smallest trash bin, and the price is more that the regular bin. I’m very tired of the unprofessional customer service. I can’t wait another company will take over. I’ve on hold now for one hour and 20 minutes as their app does not allow me to make a payment on line because it says I have to link my account which I already linked 8 years ago. You need to do a better job to take care of your customers. The pick up track comes on different times every week so we need to guess when we need to put out the trash. Unprofessional and they don’t even care to be green . I saw a track put my recycled trash with the regular trash. Horrible customer service.
United States$$$$
Tired of the price increases and a huge company like WM isn’t doing anything but gouging the already struggling people!!!
United StatesHorrible company
This company has horrible customer service and basically lies. They had a screw up on my last bill that they apologized for and took off the late fee behind it and said just pay your bill and your good to go. So I did that and they resumed my service. Then this month on top of my bill I’m charged $70 to simply do three seconds of work for the computer to resume my service after they are the ones who caused the who issue. On top of all this their driver destroyed our car with the claw on the truck as he smashed the hood of our car with it and not once did they even apologize for that matter of fact they sent a late fee notice back when that happened. They are a total rip off and I’ll be looking elsewhere!!
United States
Minor bug fixes and improvements
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