United Statesgiga! Mobile Service that makes you Feel Good. Get connected with giga! The mobile service that gives you more control and flexibility. No Contracts, Big rewards. • Freedom to Choose: Our contract-free plans let you pick what fits your needs, and change whenever you wish. • Real-Time Tracking: Stay in control with real-time data usage tracking. There are no excess fees and no bill shocks with giga! • Free Rollover Data for all plans: All giga plans come with free data rollover. Unused data gets automatically added to the next month, so you get the most out of what you pay for. • #gigaSurprises: Be surprised and delighted with exclusive bi-weekly deals and rewards you can redeem straight from the app. • Stay Informed: Dive into the gigaBlog for insightful articles, tips, and tricks to get the most out of your mobile experience. • gigaRoam with Ease: giga lets you roam across various destinations with affordable rates. Explore the world without worrying about bill shock of excess charges. • Accessibility for All: We cater to everyone! giga includes features like text-to-speech and adjustable text size for a user-friendly experience. Download the giga app today and enjoy the best #gigaexperience.
Bad Data Roaming & Subscription
This plan is both good and affordable for use in Singapore. However, one major drawback is that I cannot resubscribe to a cheaper promotional plan. Additionally, I would recommend others to purchase an overseas SIM card for data usage instead of relying on the gigaRoam plan. When I used it in Hanoi, I experienced frequent disconnections, with approximately 90% of the time being disconnected.
United StatesToo Many Bugs, Inconsistent Even When in SG
Giga advertised cheap roaming in ASEAN to attract subscribers then seems to have focused entirely on SG operations. When traveling to Indonesia, I sometimes cannot even open the app—it just states “loading.” In Malaysia, my pre-bought roaming package did not activate. The app is suitable in SG, but even in SG, speeds can vary significantly. I am giving a low rating because customer service has responded to me using pre-formed, copy-and-paste messages that do not not indicate an ability to identify their issues. (July 2023)
United StatesIPhone 6 support?
Does this new app version kill iPhone 6 support?
United StatesCompletely Unprofessional Service
Probably the worst experience I’ve ever had. I was told that my SIM card would be delivered once the driver has called me within a specific timeframe and sees a form of ID to verify my identity. Not only did the driver not call at all, but he just handed it off to someone who happened to live in the same gilding as me without any verification. When I received notification that it arrived, I had no idea where it went. I spent almost two hours waiting for customer support to address it. The driver then called my American number instead of the local one I provided to avoid international call charges. This change was done earlier that day (which another 2 hours because the app wouldn’t let me do it myself) and was assured by the agent yet clearly it did not work. Luckily I was able to find my package, but I’m horrified that the driver just gave it away to someone else. giga! also never apologized or even acknowledged the whole ordeal. Once I let them know I had the SIM card, there was absolutely no response. The entire exchange was done through Instagram DMs so I can see that my messages were seen and just ignored. I’m appalled and shocked by the unprofessionalism that giga! exhibited.
United StatesHorrible Experience Where Driver Gave My SIM Card to a Stranger
Probably the worst experience I have had in my life. SIM cards are delivered when the driver calls upon arrival and is shown a form of identification to ensure it’s the right person. The driver chose to not call at all, but instead give my package to someone else entirely because they live in the same building as me without asking for any identification. I had to wait for giga! to respond all day because I received notification of its delivery but had no idea where it went. On top of that, the driver ended up calling my American number instead of the local one I provided to avoid international call fees and I had no choice but to pick it up because no one else seemed to know where it went. Luckily I was able to find my SIM card, but the whole ordeal could have been avoided if the delivery process actually happened the way that it was promised. I understand that it’s an external delivery team; however, drivers should not be handing out packages just to any person when they are specifically meant to see identification first. At the end of everything giga! never even apologized or acknowledged how frustrating the entire was as well as how it wasn’t supposed to happen. Very frustrated and disappointed since I had such high hope after signing up just yesterday.
United StatesNOT CONNECTING
What’s wrong with the app?I spend the whole day not connecting…
United StatesGood value for money!
The GIGA package is hard to beat! It runs on StarHub networks so robust and comprehensive. The only thing missing is VOLTE. Hopefully this will be an added benefit in the near future!
United States
We’re continually improving the giga app to enhance your giga experience with us. Keep your Updates turned on to ensure you are always updated with the latest improvements. This version includes improvements in app performance.
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