With the Duke Energy app, you’ll be able to easily manage and view your accounts anywhere, anytime. Current features of the Duke Energy app allow you to: • Easily log in. Using your Duke Energy account, you’ll be able to log in once and have options to set up either Touch ID® or Face ID® to easily access your account. • View and pay bill. Access your bill from anywhere and set up automatic payments. You can also view your billing history and easily compare bills from last year and last month. • Report an outage. Inform us if your power is out and get updates on when it is estimated to be restored. • Track energy usage. View your past and recent energy use so you can better manage it and get more detailed information. • Set up bill reminders. Stay on top of your bill and always know when to pay. • Save more. Take advantage of our energy and money-saving offers. • Customer service. Contact our customer support if you ever have questions about your service or your energy bill.
Budget billing
Always says there’s an error processing request
United StatesI’ve never seen a company work on their app as much as Duke
For being such a large company, they have a terrible app that’s buggy and problematic and constantly being worked on why don’t you take some of that money with our high energy bills and put it towards a good IT department?
United StatesThe contact us support needs improvement
When requesting to speak to an agent. The automated voice says you can and then prompts you to provide more information as to why. And then when you do, it goes back in the same loop answer the question of said additional info. If we can’t speak to an agent. Just say so. Don’t expect an actual question to be answered. If I wanted basic answers, I would just look at the app instead of call through the app. I am calling specifically because the app doesn’t answer my question.
United StatesStopped working all of a sudden
Website not working and app not working
United StatesVery bad interface for users,
The app is very bad developed. Can’t log in with my username nor password, typing is weird. App is slow.
United StatesSigh
Horrible app and service
United StatesApp doesn’t work
Don’t download. You can log right in under a browser with no problem. Not with this app.
United States
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