United StatesUsing the mobile phone to unlock the lock reduces the inconvenience of the user passing the entity key, and makes the lock more and more convenient to use
Battery level not working
I put a new batteries 8 months ago use this door every single day multiple times a day and the battery level still says 75%. The lock is slowing down so I know that the batteries are probably getting low, but the app is not letting me know that the batteries are losing their charge.
United StatesDoes Not Show Locked/Unlocked Status
Needs to show whether the door is locked or unlocked. App does not show whether the door is locked or unlocked.
United StatesYep
The app wasn’t bad at all. The other note the lock that the app was supporting sucked. Had to delete app because door lock failed in 2 weeks very sad
United StatesCan’t make an account
I just downloaded the app and immediately deleted it since it lead me to nowhere. It asks me for my number/email when registering so I fill that out like usual but the the verification code I get never matches. Both codes from texting and email. Neither of them worked. I understand why this is a 2.9 rated app.
United StatesSecurity issues
The app and lock were very easy to setup. However there were no directions on how to lock the door from the outside using the keypad. Also, I am not getting push notifications of when the door is locked or unlocked. I agree with most reviews the Home Screen should state whether or not the door is locked or unlocked when opening the app. The Face ID required to open the app hardly works. If you use the Face ID to open the app, then close the app, the Face ID is not engaged if you reopen the app. Makes me feel a bit unsafe knowing the app can be opened without a passcode/ Face ID.
United StatesGateway needed
Easy to install and connect. I didn’t realize it was not wifi connected so I had to get a gateway. Was only about $30 more but seemed weird that it would be Bluetooth capable and not WiFi capable. I agree that it would be useful to see on the Home Screen if the lock is in fact locked. Most likely does not simply because if you don’t have the gateway, it can’t. Click the hexagon at the top right hand corner to see lock status. Or if you connect to Alexa, you can see and control a little easier in that app. Overall for price, functionality, and security, it’s pretty solid.
United StatesAdd feature please showing status!!
Please add a status on the app! We would all love to know if the door is locked or unlocked!!
United States
- Known issues fixed
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